SIP Trunk Call Manager: Dashboard for Call Management
Voice over Internet Protocol (VoIP) telephones are quickly becoming the preferred method of making and taking phone calls across the business world. With VoIP and Session Initiation Protocol (SIP) trunking, your organization will have a phone call solution that’s flexible, scalable, and cost-effective.
By using an integrated SIP trunk manager you'll be able to manage your company's inbound calls from a single dashboard, saving time, and making communication more efficient. Learn about the benefits that SIP trunking will bring to your business, and how a SIP trunk manager can help you more effectively adjust your phone needs based on business demands.
What is SIP Trunking?
SIP trunking allows your business phone system to operate over an Internet connection. SIP trunking and VoIP phones work together — SIP trunking turns your VoIP phones into a virtual network to mimic that of a traditional phone network.
With SIP you'll be able to deploy virtual networks, which can greatly reduce costs across your organization and make it much easier to scale your phone network.
SIP Trunking Benefits
Switching over to a SIP provider can bring your business a lot of benefits. Beyond just saving your organization money, there are multiple features that will enhance how your company handles inbound phone calls. Here’s a look at some of the most important SIP trunking benefits:
1. Fast ROI
Usually, when you’re making an investment in technology it can take a while to see those returns. Some investments you make won’t even have a proven ROI. However, SIP is a technology with a proven ROI. With minimal upfront costs, you’ll realize phone savings from your very first payment.
2. Can Support a Global Team
SIP makes it possible to connect global offices and distributed teams. Since all your voice and data will be exchanged within a single network, it’s easy to transfer calls and communicate with multiple locations.
3. Unifies Your Communications
A lot of companies start with SIP and upgrade to a full unified communications service, like unified communications as a service (UCaaS). Most SIP providers are equipped to offer additional services like messaging, collaboration tools, video conferencing, and a lot more.
4. Quick to Scale
Without the need for physical hardware requirements, SIP can be scaled easily and quickly. To add a higher calling ability all you have to do is add more handsets into your existing connection. You can even integrate off-site employees into your existing phone network.
5. Easy Call Management
SIP trunking and VoIP are equipped with easy-to-use call management tools like call routing, changing extensions, forwarding calls, and a lot more. Plus, all of this can be done on demand, based on incoming data.
What Is a SIP Trunk Call Manager?
A SIP trunk call manager puts the power of SIP back in your hands. A SIP trunk call manager lets you manage every aspect of your business phone system, all from one place. This can be accessed either by a web portal or mobile app.
Think of it as a business control center for all of your inbound calls. Here are some of the most common features a SIP call manager can offer you:
- Being able to route calls based on time of day/week
- Send email or text alerts for missed calls
- Voicemail or out of office replies
- An integrated SIP trunk manager app or online portal
- Call statistics and advanced analytics
SIP Trunk Call Manager Benefits
With a SIP trunk call manager, you’ll be able to easily streamline your phone communication. A call center acts as your point of command for all things related to business communication.
1. Easily Manage Calls
Sometimes it can be difficult to manage your calls effectively during busy business hours. With a SIP call manager you can do things like route calls in advance, view call performance in real time for better agent assignment, setup missed call notifications, and more.
2. Improve Customer Service
With features like hunt grouping, you can ensure that calls will always be answered by the most qualified employee. You can also do things like call load balancing to make sure that certain teams aren’t overwhelmed, and even queue incoming calls. Plus, you’ll always have access to the latest call statistics for better management.
3. Better Business Continuity
With on-demand call redirection, you can quickly redirect calls to different departments, or even different locations altogether. You can also set up immediate call redirection for calls that are coming from specific numbers or locations.
With a SIP trunk call manager, you can improve your organization's ability to manage calls, while providing better customer service. SIP trunking will help make communication easier while saving your company money.
Choosing the right technology is crucial to a growing business. Take the uncertainty out of the equation by choosing a SIP technology provider that can scale to meet your business' needs whatever they may be at any given time. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.