Increase Business Value Using Cloud Contact Centers

Contact centers in small and mid-size businesses face a series of challenges that impact their ability to delight empowered customers. Using a cloud-based delivery model to manage key customer care applications, these firms address these challenges and align themselves with top performing contact centers.

Free Aberdeen Group Report

This Aberdeen Group report by Omer Minkara, Aberdeen Research Director, Contact Center & Customer Experience Management, highlights the business value of deploying an SMB contact center in the cloud and the best practices companies should use as part of this endeavor.

  • Benefits and value of deploying your contact center in the the cloud
  • Why Best-in-Class customer care activities are adopted more widely in cloud-based contact centers than with on-premise services
  • How cloud contact centers differentiate multi-channel activities through customer-centricity

​Download this complimentary report to access these objective key recommendations and research findings now.​