Thanks to recent Aberdeen research, we know that using cloud technology can help companies improve key content center metrics like improved first contact resolution rates, improved customer retention, and a decreased average cost per customer contact—all without having to build or maintain complex communication infrastructure. As a bonus, companies using cloud technology drive stronger overall performance compared to those using on-premise contact centers, such as year-over-year improvements in company profit (9.1% vs. 0.9%) and annual company revenue (11.5% vs. 0.4%).

Join Omer Minkara, Contact Center Research Director at Aberdeen Group, and Max Ball, Product Marketing Manager at 8x8, to learn:

  • The business benefits of deploying a mid-sized contact center in the cloud
  • Best-in-Class practices to maximize cloud technology return-on-investments
  • Key technology enablers that improve the chances of long-term success in customer satisfaction