You have a Call Center You Just Don’t Know It

Your business could be running a call center if any of these sound familiar:

  • “We don’t have a call center—just a couple of guys answering phones.”
  • “We’re just a help desk serving our own employees.”
  • “We juggle inbound and outbound calls in sales, but we’re not a call center.”

The risk? Your business could be missing key features that often make the difference between success and failure:

  • Simple, complete reporting that shows how groups are performing
  • Smart call routing that gets callers to the right person—fast
  • Easy dashboards and wallboards that spark competition—and better management
  • CRM integration for quick access to customer information

The good news is that cloud-based contact centers can easily give you these features as part of your monthly phone communications service.

Join Nancy Jamison and Max Ball in this webinar showcasing new cloud-based solutions. They’ll cover:

  • What workgroups really need
  • Management tools for success
  • How to get more customers to self service