VoIP Phone Service

VoIP phone service uses the Internet instead of telephone wire. It's a type of phone service that offers a variety of features and advanced functionality for your organization. In this article, you can learn more about how VoIP works and some of its advantages for your business.

What is VoIP?

Many people initially wonder, "What does VoIP stand for?" VoIP (Voice over Internet Protocol) is a type of phone service. It's a popular alternative to landline and wireless phones, and it works using the Internet to transmit communications.

Businesses, individuals, and others interested in subscribing to VoIP service can contact a phone service vendor about gaining access to VoIP, often as part of a SaaS (Software as a Service) platform. A variety of different types of phone plans are available to fit just about any type of phone service need.

VoIP is a very popular service for businesses, and it powers a lot of call centers, communications systems, and even home phones.

How Does VoIP Work?

VoIP works by using SIP trunking (Session Initiation Protocol trunking) to connect to the public telephone networks so it can "talk" to landline and other phones. These VoIP phones, from a consumer's perspective, work the same way as any other phone---all you have to do is pick up the phone and dial a number, and you're talking with someone on the other line.

Behind the scenes, SIP trunking turns audio into packets of information that can be transferred over the Internet by servers. When the packets arrive, they're unpacked by the other phone and reassembled. If they reach a landline-style phone with VoIP access, an ATA (analog telephone adapter) is used to translate the data to something the phone would understand. If it reaches another VoIP phone, it's probably another SIP-powered phone that speaks the same computer language and can immediately use the data.

Of course, VoIP can easily get more complicated if you consider the firewalls, connection transfers, and other occurrences that can happen along the way. This is, however, generally how VoIP works.

How Do You Choose the Best VoIP Service for Your Business?

To choose the right VoIP services for your organization, you'll need to think about how you plan to use your phone service. Different plans and vendors can offer very significantly different features, so consider the following to help you choose:

  • Equipment: It's helpful to think about the types of phones you plan on using. If you want a BYOE (Bring Your Own Equipment) plan, you'll need to find a vendor who allows you to use your own phones. Keep in mind that not every vendor provides technical support for every phone model and some vendors offer discounts for a particular brand, so it helps to wait until you've chosen a service vendor before you buy new phones. That said, if you already have the phones you need, then you can just pick any vendor that's a good fit and allows you to bring phones.
  • International service: Businesses that rely on international calls as a big part of their marketing, customer service, or business operations should consider which countries they frequently contact and find a vendor who offers a deal on minutes to those places. Not every vendor treats international minutes the same.
  • Call volume: High or low call volumes might make certain plans a great deal or a terrible deal depending on what your business needs. Call centers generally need different phone plans from what small businesses might use, for instance.
  • Uptime and service: Of course, different vendors can also offer different levels of service. You may save more with a vendor who provides less service, but your business might also need more support depending on how you use your phones.

How you use your phones, what industry you're in, and how big your business is are just a few of the factors to think about. Be sure to consider involving your employees in the process of choosing a vendor, too, since they will probably be using the phones frequently.

Getting Started with VoIP Phone Service

VoIP phone service is Internet-based phone technology that allows subscribers to access more affordable, fully-featured phone service that they can use in a variety of different contexts and applications. Choosing the right VoIP service for your organization means thinking about how you typically use your phones. With all of the advantages, VoIP offers, it makes sense to consider a VoIP phone plan.

When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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