VoIP Mobile Broadband: Control Costs, Increase Productivity, Improve Call Quality
It's 4 pm in London, 11 am in New York, and 8 am in San Jose.
The globally-distributed product management team of a SaaS business application services company is discussing the upcoming upgrade release of its flagship product. Sally is at a departure gate at San Jose International Airport with her iPhone; Dave is connected via his iPad from an espresso bar in Connecticut. Catherine just boarded a train at London's King's Cross Station and is dialed into the conversation on her Android smartphone.
Nobody on the call is concerned about cellular usage fees or long distance charges, as they are using 8x8's Virtual Office for Mobile applications and VoIP connectivity. Calls don't get counted as your device plan minutes or long distance allocations, though users should be mindful of their company's data plans.
Does VoIP Work with Mobile Broadband?
Yes, it does - provided your business subscribes to a VoIP service from a provider like 8x8 which supports it. In the scenario above, everyone is connected to a conference call while working remotely, whether their device is connected to the internet by a wired, Wi-Fi, 4G or LTE network connection. If you are unsure about how your company can best leverage these services for your mobile and desktop phones, VoIP network assessments and VoIP tests are available.
Call quality is as crisp and clear as it would be if everyone were in a quiet office. No more dropped calls or unintelligible dialog where reliable internet connectivity is available. As your business grows, it is easy to add more VoIP users and their devices. They can easily download the Virtual Office app from the Google Play or Apple iOS App store.
The security and privacy of your business conversations are critical. This especially resonates in scenarios like the one described above which involve intellectual property, or for communications in regulated industries like healthcare, government, or financial services. 8x8 VoIP services are certified against security compliance standards like HIPAA, FISMA, the Privacy Shield Framework, and ISO 27001 and ISO 9001.
Will You Use a Regular Phones for VoIP?
Most businesses use IP phones from leading hardware manufacturers like Cisco, Polycom, Yealink, and Panasonic. Yet there are analog office phone adapters for standard desktop phones and fax machines. These adapters are a great savings opportunity for businesses that have limited budgets or have new analog phones where full IP phone functionality isn't required.
As far as mobile devices are concerned, the Virtual Office mobile app is supported on devices that run iOS 10 or newer, or Android OS 5.0. Android is not supported in China.
VoIP Softphone Clients for Multiple Devices
Softphone applications are available for mobile, desktop, and laptop devices. They make it easy to connect to colleagues via an extension directory and to access complementary services like video calls, voicemail, instant messaging and screen sharing. Users can install applications on all of their devices, and easily transfer calls between their computer and mobile device, or vice versa.
Companies that want to track the usage of their VoIP services can easily do so with call logs. Employees can increase their availability to clients, partners, and colleagues by working just as they do in the office, where ever their business day takes them. They can break free of the office, whether it be to work from a client location, from home or while traveling. If employees spend significant time in their vehicle or public transportation, commuting to the office during peak traffic hours, they can either take calls on the go or "time-shift" their commute for when traffic isn't as congested.
Many millennials and Generation Z employment candidates purposely seek out businesses which allow flexibility like work-from-home or alternate work locations. VoIP communication can enable your business to hire talented, tech-savvy individuals you may have otherwise missed out on.
Determining the ROI of VoIP Over Mobile Broadband for Your Business
There are many ways VoIP mobile broadband can benefit businesses of all sizes, across all industries. Business continuity and disaster recovery plans can be accelerated by routing calls from toll-free or main numbers to employee mobile devices at alternate locations. Cloud PBX systems make these transitions a configuration on the fly, instead of a major lift and shift of hardware.
You can explore the potential return on investment opportunities which VoIP offers your business by visiting our ROI Calculator.
When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.