VoIP Phone Applications

VoIP (Voice over Internet Protocol) has changed everything when it comes to telephone communication. By reducing the reliance on legacy telephone company equipment such as copper lines and on-site PBX (Private Branch Exchange) hardware, companies are saving significant amounts of money and transforming their organizations.

Switching from a traditional phone system does not have to be a difficult switch. For individuals and very small businesses, there are free solutions available that can handle some internet calls (VoIP Apps). For small, mid-sized, and large organizations, you can handle VoIP with an in-house system or a hosted PBX solution.

VoIP Apps

There are plenty of free apps that allow you to use your internet service to make voice and video calls. Google Phone and Skype are too popular ones, although there is a subscription fee to take advantage of some of the popular features of Skype. Apple FaceTime, Facebook Video, Messenger, and Whatsapp can also be used for Internet-based calling.

There are limitations, however, to what you can do with them. Many of them are gated, which means you can only connect with another party that has the same application running on their system and you know how to find them.

Each app runs on an individual device. That means you can’t network them together or manage them collectively. They do not allow for call monitoring, transferring, or other advanced calling features that businesses need.

Managing An In-House VoIP PBX System

You can do it yourself. A self-hosted VoIP system requires you to handle the install and the call routing and delivery with your team. This is a complex set-up that requires specific expertise in VoIP technology. It will likely require IT Engineers with VoIP certification.

You will need to install your own Private Branch Network in order to route calls within your organization. You will also need a PSTN (Public Switched Telephone Network) gateway. The gateway converts analog signals into digital packets that can deliver them over the network. These systems require ongoing maintenance and occasional repair, which can add to expenses.

An in-house VoIP solution can be cheaper than a hosted VoIP system when it comes to monthly subscription fees, but it can be substantially more expensive to install and maintain. For companies with limited capital expenditure budgets, spending the money upfront can also be problematic.

Choosing A Hosted VoIP Solution

A hosted VoIP solution, such as 8x8, provides an attractive alternative for any size business. The VoIP provider handles the installation and management of the system allowing you to focus more on your business and less on your technology. It eliminates the need for expensive VoIP Engineers or IT specialists. In fact, there is no need for a dedicated IT team to maintain and manage the system.

A hosted VoIP solution can incorporate your entire operation. This means bringing multiple locations, remote workers, and at-home workers into one single communications system. This allows for free calling within the system in addition to unlimited local and long-distance calls. VoIP Client, or VoIP Apps, can be installed on desktop, laptops, smartphones and other mobile devices that facilitate internet calling and also become part of the network.

Everyone on your network can be managed through a cloud-based administrative portal. Additions and changes to extensions can be done simply with the click of a button.

ATA Adapters can be added to existing analog equipment to handle conversions or IP phones can be installed in a plug and play manner.

8x8 is a cloud-based provider that can also combine your business phone services, collaboration and virtual meetings, and enterprise-ready contact center solutions on a secure Unified Communications platform. This system can also be integrated with popular CRM (Customer Relationship Management) systems such as ZenDesk, Microsoft Dynamics, Salesforce, and NetSuite.

Which Solution Is Right For You?

When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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