The popularity of Voice Over Internet Protocol (VoIP) technology has increased in recent years due to its myriad of advantages. From decreased business expenditure to increased flexibility for your communication systems – All are advantages of VoIP, except VoIP latency, power disruptions, and the need for a good bandwidth Internet connection. Here's a closer look at the various types of VoIP technology, as well as the advantages and disadvantages of using VoIP for your business.
Different Types of VoIP
Integrated access VoIP services closely resemble your traditional phone line, except that here your phone system and VoIP software is integrated. You'll also be able to keep your old telephone numbers and apparatus while accessing superior communications features here.
Cloud-based Private Branch Exchange (PBX) networks is a hosted service where your service provider hosts and manages your PBX system via a Unified Communications as a Service (UCaaS) option. You'll be able to connect to the cloud via your Internet Protocol (IP) network. The host maintains responsibility for maintaining your hardware and software, any upgrading, and security for your PBX system. 8X8 is one such host that enables you to effortlessly control your system via its user-friendly panel.
Session Initial Protocol (SIP) is a form of VoIP that transfers both video and voice data across your network. You could basically replace your traditional analog line with this. Another variation of VoIP technology occurs when a business pays a third party to manage their PBX provider. The provider would be responsible for upgrading and configuring your service, while you would have to maintain your own apparatus on site.
Advantages of Choosing VoIP
One of the primary advantages here is reduced costs. Tired of high telephone bills? No worries, as with 8x8's VoIP solution, you can slash your telephone account by more than 50%. 8x8 will reduce the operating and capital expense of operating outdated technology. And 8x8's Unified Communications Suite will also enable you to pay just one vendor with one reduced monthly bill.
As VoIP operates via your Internet connection, you can subtract the cost of installing and paying for traditional lines and calls. If you're using a computer to call another computer, your calls would be free, but you'd probably be charged for calls from your computer to a landline. Still, you'd be paying less than if you were using a traditional line. Also, with cloud-based VoIP, you wouldn't need much hardware, except for a compatible device with an Internet connection.
You'll also be able to reach international customers, as there are no geographical limits to where you could call. The increasing use of mobile telephones and Internet accessibility are two reasons why VoIP has become so popular. VoIP has also become more favourable for businesses with the inception of SIP VoIP, as this takes VoIP a notch higher with its additional video calling feature.
You'll also be able to enjoy extra features such as caller ID, voicemail, and call waiting and forwarding. VoIP networks are also more adaptable, as you can add as many phone lines as you like to your system. And with a reliable Internet connection and substantial bandwidth, the sky's the limit to the number of lines you could add. Also, using a great bandwidth for your VoIP, could improve call quality.
The Disadvantages of Using VoIP
There are a few disadvantages to using VoIP. One of these are power disruptions in the event of natural disasters. However, there is no need to fret, as you could just tap into your hosted service via a fully charged laptop or cellular phone. Also, a VoIP system cannot function adequately without a dependable Internet connection, so be sure to invest in one.
Uncontrolled audio lagging or voice latency is another disadvantage. This occurs when there are tiny delays from the time sound enters, to when it leaves your VoIP system. Unfortunately, this could cause call delay or dissolution, and spoil the quality of your calls. If you've been experiencing lagging, why not opt for 8x8's virtual contact center? Your calls will be automatically routed to the nearest data center to eradicate any annoying delays here.
VoIP has gained in popularity due to it's range of benefits. Some of these advantages include lower business costs, more flexibility, improved call quality, zero billing for calls, and the ability to reach global customers effortlessly. However, although minimal, there are some disadvantages to using a VoIP system. These may include issues arising from environmental hazards and power outages, connectivity problems caused by a bad Internet connection, and latency or audio lagging. All disadvantages have solutions though. This includes using a mobile device during outages to using a better Internet provider to using an 8x8 virtual contact center to reduce latency.
When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.