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How to Improve Your Customer Service Experience

Is customer service getting more complex? This infographic by the International Customer Management Institute (ICMI) sheds light on this phenomenon.

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Is Customer Service Getting More Difficult?

According to research conducted the International Customer Management Institute (ICMI), 73% of contact center leaders say they’ve seen a noticeable increase in the complexity of their customer-agent interactions. See why many companies are turning to cloud contact centers to address these challenges.

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