AI is quickly becoming an essential component to enhance the customer experience while improving overall efficiency within your business. Self-service can be a frustrating experience for customers as they try to navigate old, outdated IVRs that enable only rigid interactions. The future for contact centers is threading AI throughout technology to bolster experiences such as customers' first touchpoint in your IVR.
8x8 Intelligent IVR is a speech recognition enabled intelligent voice response product that uses system analytics & AI to provide self-service options for incoming contacts.
Check out the infographic below or download the pdf to see how 8x8 can help. View the full-size PDF.