Efficiency and customer experience (CX) gains are the two most important objectives for most contact center leaders. Achieving both largely hinges on agents’ ability to do their jobs well. Aberdeen Research shows the lack of effective technologies agents need to do their jobs is the number one factor influencing agent productivity and performance.
Check these statistics to see what else you may be missing out on if you’ve not yet incorporated unified communications into your contact center solution.
See the infographic below, or click here to view it as a full-size PDF.