8x8’s Unified Communications Give Apigee Cutting-edge International Capabilities
Apigee is at the leading edge of API technology, but its business phone system was extremely “last-century.” Apigee needed quick-to-install, easy-to-manage, international unified communications to help the company turn on a dime when new opportunities arose.
Apigee, developer of the leading platform for digital business acceleration, has deployed 8x8’s secure and reliable Virtual Office communications services across its worldwide headquarters and offices in San Jose, California, the UK and India. Founded in 2004, Apigee is the leading provider of API technology and services for enterprises and developers. Hundreds of the world’s largest and most respected companies, including AT&T , eBay, Dell, Kaiser Permanente and Walgreens, as well 20 percent of the Fortune 100 use Apigee to deliver the speed, insight and agility that businesses need to compete in today’s connected mobile world.
New Virtual PBX Replaces Outdated PBX System
But in a classic case of the cobbler’s children having ratty old shoes, Apigee had relied on a hardware-based phone system for its unified communications. Maintaining this hardware platform became a burden for the company’s information technology (IT) team. It was difficult and time-consuming to set up new users, and on top of that, there was no desktop user interface to streamline the process.
Apigee’s IT team began evaluating virtual PBX solutions. “We wanted a cloud solution that would simplify our system administration,” said Lincoln Heacock, Apigee’s global head of IT. “8x8’s Virtual Office sealed it for us. It’s extremely fast to deploy and easy to use. Our staff can seamlessly set up a new hire with a phone number and voicemail in less than one minute!”
8x8 Unified Communications Serves 400+ Users
With 8x8, Apigee got a complete unified communications (UC) service, including virtual numbers, toll-free numbers, and Internet fax service, for more than 400 users within a month. Instead of relying on traditional desk phones, users can now make business calls from their smartphones and tablets using the 8x8 mobile app, and from their laptops using a soft phone client. In addition, 8x8 Internet fax service allows users to have their own individual fax numbers and receive faxed documents as emails for faster, more secure delivery.
Virtual PBX Replaces Old Hardware in Unified Communications Overhaul
Apigee’s IT team is now free to focus on higher-level responsibilities, because they no longer have to maintain or troubleshoot PBX hardware. 8x8’s cloud-based service handles maintenance and updates automatically, and IT receives very few trouble tickets from users.
“Thanks to 8x8 Virtual Office, we can put away the traditional desk phones that take up space and are time-consuming to fix. Now we can make or take business calls using our device of choice without any sort of complication.” Lincoln Heacock, GLobal Head of IT at Apigee
Reduced Cost of Cloud Unified Communications Benefits Large Organizations
“Providing a global, mid-market cloud-based UC solution means we can address our customers’ business communications needs almost instantly,” said 8x8 CEO Vik Verma. “Large organizations can realize the benefits of next-generation phone service with advanced business features within weeks—or even days. Once 8x8 unified communications service is implemented, businesses then get the ongoing benefit of reduced IT maintenance and equipment costs along with collaboration and productivity enhancements. In the end, we create a virtuous cycle where our customers pay a lot less to get a lot more.”