Zendesk Integration

8x8 business phone service with pre-built Zendesk integration allows you to grow and enhance all your customer relationships.

8x8 business phone service with pre-built Zendesk integration allows you to grow and enhance all your customer relationships.

8x8 Office for Zendesk

The 8x8 Office for Zendesk integration allows agents to combine the best of Zendesk with 8x8’s powerful cloud based Virtual Office communication platform. This tightly integrated, out-of-the box solution helps service desk agents optimize their customer management capabilities.

Service desk agents are judged on how well they provide an optimal customer experience; long wait times searching for tickets, poor voice quality and manual dialing or looking up contact information can significantly impact an agent’s ability to achieve this. 8x8 helps Zendesk users by integrating communication features such as click-to-dial, caller identification, and many more all backed up with our HD quality voice services to help expedite ticket resolution quickly and efficiently.

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Enhanced Workflows: Boost productivity with click-to-dial within your Zendesk mobile and/or desktop application, inbound caller identification before answering a call, screen pops to provide missing caller information context and log notes against your contacts during or after your conversation.

Record Calls (on demand): Record live conversations for accurate data monitoring of agent/customer communications.

Shared Contact Directory: Manage a shared contact directory pulling from both Zendesk and/or Virtual Office contacts.

Log Conversations: Create notes against your contacts during and after your conversation with the ability to create tickets leveraging five standard Zendesk fields.

Improved User Experience: Enjoy the improved UX design that expedites your workflow and includes more settings features to optimize the integration experience.

Advanced Communication Tools: Leverage other 8x8 Virtual Office capabilities such as virtual meetings, screen share and instant messaging to maximize the experience with customers.*

Download the 8x8 Virtual Office 2.2 app.

*Such tools are not integrated into the 8x8 for Zendesk Application but are available to users within the standalone Virtual Office application.

Zendesk integration with 8x8 Virtual Contact Center

Now every organization can radically improve how it serves its customers. Zendesk and 8x8 have leveraged the power of the cloud to make great customer service simple.

Enhance customer relationships with the power of Zendesk and 8x8

  • Control customer conversations from a single screen within the Zendesk desktop via chat, email or phone
  • Gain customer insights with instant access to customer tickets and history
  • Be more informed with consolidated reporting and administrative information

Save time and money, since critical functionality works out-of-the-box there is no need for expensive professional services or proprietary software.

8x8 and Zendesk give agents one unified view

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Integrated Reporting Boosts Insight

8x8 writes appropriate reporting information directly to the Zendesk reporting database. This allows organizations to use the Zendesk reporting capabilities to gain visibility into the entire customer experience across a ticket as it progresses through its various stages.

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For more information about the 8x8 Contact Center and Zendesk visit www.zendesk.com.

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