8x8 Contact Center for Salesforce

8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service to customers

Supported Languages	Supported Countries	Price	Categories
English	UK, NZ, AU, US, IE, FR, CA, NL	Free	Contact Center
French	France

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8x8 Contact Center provides a tight integration with the Salesforce environment that allows your business to improve agent productivity while providing more personalized service to customers. With screen pops to deliver CRM data to the desktop, agents can see why customers are contacting your business before the interaction begins, eliminating the need to jump between screens. This means your business can handle interactions faster while delivering more contextual and consistent experiences across every channel to meet and exceed customer expectations,

What’s more, the solution is quick and easy to deploy and manage, with minimal custom development required, allowing you to enjoy a rapid ROI. Ultimately, you gain the ability to elevate your contact center operations by improving metrics in key performance indicators.

Benefits

Personalize the customer experience
Eliminate the need for customers to repeat themselves after a transfer
Deliver consistent customer experience across all channels
Engage agents through a more streamlined experience
Minimize custom development work needed to gain a rapid ROI
Improve agent productivity

Features

Omnichannel screen pop for all interactions across voice, email, chat, SMS, and WhatsApp
Integrate with Salesforce Classic, Console, and Lightning
Click-to-dial directly from native Salesforce account.
Perform warm/cold call transfers between agents
Route all interactions using Salesforce data and 8x8 Contact Center skills based routing to rapidly connect customers to the right agent
Integration with 8x8 Agent Workspace to handle all interactions through a single pane of glass