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8x8 Frontdesk

A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.

call-transfer-v3.png

8x8 Frontdesk

A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.

call-transfer-v3.png

8x8 Frontdesk

A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.

call-transfer-v3.png

8x8 Frontdesk

A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.

call-transfer-v3.png

Put your best voice forward.

Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.

Put your best voice forward.

Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.

Put your best voice forward.

Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.

Put your best voice forward.

Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.

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Personalized call handling

Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.

No hardware required

Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.

Tailored user experiences

Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.

Personalized call handling

Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.

No hardware required

Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.

Tailored user experiences

Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.

Personalized call handling

Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.

No hardware required

Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.

Tailored user experiences

Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.

Personalized call handling

Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.

No hardware required

Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.

Tailored user experiences

Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.

8x8 Frontdesk front and center at Enterprise Connect 2021

8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.

EC20-BestOf-Finalist_SM.png

8x8 Frontdesk front and center at Enterprise Connect 2021

8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.

EC20-BestOf-Finalist_SM.png

8x8 Frontdesk front and center at Enterprise Connect 2021

8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.

EC20-BestOf-Finalist_SM.png

8x8 Frontdesk front and center at Enterprise Connect 2021

8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.

EC20-BestOf-Finalist_SM.png

Answer and manage calls from anywhere

Optimized for high-volume call-handling and simply enabled in any environment where the 8x8 Work for Desktop app is being used.

 

Extends the receptionist role to any user

The Frontdesk interface can be activated for any user with an X Series X4 license, enabling you to front your business with your best people.

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Unified operator experience for UC and Contact Center

As part of the 8x8 XCaaS integrated solution, Frontdesk provides all-encompassing visibility and onward call connectivity to contact center agents, UC extensions and Microsoft Teams clients.

 

Simple to deploy for instant impact

There’s no additional software to install and administrators can assign Frontdesk with a single click activation in Admin Console.

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Presence Sync for Microsoft Teams

System-wide status view of all users, including presence of contacts and expert resources, using Microsoft’s popular collaboration software via the 8x8 Voice for Teams direct routing solution.

Tailored UI for Receptionists

Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.

    Tailored UI for Receptionists

    Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.

      Tailored UI for Receptionists

      Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.

        Tailored UI for Receptionists

        Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.

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          See Why Receptionists Love Frontdesk

          “The intuitive user interface and capabilities increases call-handling efficiency, absolutely making my job easier."

          Amanda Thompson

          Receptionist at Bayside Group

          quote-open-light-grey.png

          See Why Receptionists Love Frontdesk

          “The intuitive user interface and capabilities increases call-handling efficiency, absolutely making my job easier."

          Amanda Thompson

          Receptionist at Bayside Group

          quote-open-light-grey.png

          See Why Receptionists Love Frontdesk

          “The intuitive user interface and capabilities increases call-handling efficiency, absolutely making my job easier."

          Amanda Thompson

          Receptionist at Bayside Group

          quote-open-light-grey.png

          See Why Receptionists Love Frontdesk

          “The intuitive user interface and capabilities increases call-handling efficiency, absolutely making my job easier."

          Amanda Thompson

          Receptionist at Bayside Group

          Free your front desk today.

          8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.

          Business Communications

          Voice. Video. Chat.

          Add Contact Center

          Contact Center. Voice. Video. Chat.

          X6

          Voice contact center

          Skills-based routing, IVR, call recording CRM

          Reporting & analytics, CX journey mapping

          X7

          One interface for voice and digital interactions

          Everything in X6, plus:

          Multi-channel support for social media, chat, email, and SMS

          Co-browsing

          X8

          Advanced contact center with QM and interaction analytics

          Everything in X7, plus:

          Quality management

          Speech and text analytics

          Free your front desk today.

          8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.

          Business Communications

          Voice. Video. Chat.

          Add Contact Center

          Contact Center. Voice. Video. Chat.

          X6

          Voice contact center

          Skills-based routing, IVR, call recording CRM

          Reporting & analytics, CX journey mapping

          X7

          One interface for voice and digital interactions

          Everything in X6, plus:

          Multi-channel support for social media, chat, email, and SMS

          Co-browsing

          X8

          Advanced contact center with QM and interaction analytics

          Everything in X7, plus:

          Quality management

          Speech and text analytics

          Free your front desk today.

          8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.

          Business Communications

          Voice. Video. Chat.

          Add Contact Center

          Contact Center. Voice. Video. Chat.

          X6

          Voice contact center

          Skills-based routing, IVR, call recording CRM

          Reporting & analytics, CX journey mapping

          X7

          One interface for voice and digital interactions

          Everything in X6, plus:

          Multi-channel support for social media, chat, email, and SMS

          Co-browsing

          X8

          Advanced contact center with QM and interaction analytics

          Everything in X7, plus:

          Quality management

          Speech and text analytics

          Free your front desk today.

          8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.

          Business Communications

          Voice. Video. Chat.

          Add Contact Center

          Contact Center. Voice. Video. Chat.

          X6

          Voice contact center

          Skills-based routing, IVR, call recording CRM

          Reporting & analytics, CX journey mapping

          X7

          One interface for voice and digital interactions

          Everything in X6, plus:

          Multi-channel support for social media, chat, email, and SMS

          Co-browsing

          X8

          Advanced contact center with QM and interaction analytics

          Everything in X7, plus:

          Quality management

          Speech and text analytics

          Featured Assets

          Introducing XCaaS by 8x8

          Featured Assets

          Introducing XCaaS by 8x8

          Featured Assets

          Introducing XCaaS by 8x8

          Featured Assets

          Introducing XCaaS by 8x8

          Support & Services

          Training

          Support

          Professional Services

          Customer Success

          Suite of courses to facilitate learning and development.

          The support you need to ensure business success.

          Global consulting and implementation support.

          Trusted advisors to ensure a smooth transition.

          Training

          Support

          Suite of courses to facilitate learning and development.

          The support you need to ensure business success.

          Professional Services

          Customer Success

          Global consulting and implementation support.

          Trusted advisors to ensure a smooth transition.

          Training

          Suite of courses to facilitate learning and development.

          Support

          The support you need to ensure business success.

          Professional Services

          Global consulting and implementation support.

          Customer Success

          Trusted advisors to ensure a smooth transition.

          Request a Quote

          Get your fast, no-obligation quote now

           

          1-866-879-8647


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