2021 State of the Contact Center Reveal

Duration: 30 minutes

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Janice Rapp 8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

Chris Marron 8x8

Chris is the Director of Market Intelligence at 8x8. A leading customer experience expert and speaker, Chris has held a broad portfolio of roles in a variety of countries and cultures. His experience includes time spent both as an industry analyst as well as within the industry and he leverages this to deliver a fresh perspective on key trends and developments.

Janice Rapp 8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

Chris Marron 8x8

Chris is the Director of Market Intelligence at 8x8. A leading customer experience expert and speaker, Chris has held a broad portfolio of roles in a variety of countries and cultures. His experience includes time spent both as an industry analyst as well as within the industry and he leverages this to deliver a fresh perspective on key trends and developments.

Janice Rapp 8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

Chris Marron 8x8

Chris is the Director of Market Intelligence at 8x8. A leading customer experience expert and speaker, Chris has held a broad portfolio of roles in a variety of countries and cultures. His experience includes time spent both as an industry analyst as well as within the industry and he leverages this to deliver a fresh perspective on key trends and developments.

Janice Rapp 8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

Chris Marron 8x8

Chris is the Director of Market Intelligence at 8x8. A leading customer experience expert and speaker, Chris has held a broad portfolio of roles in a variety of countries and cultures. His experience includes time spent both as an industry analyst as well as within the industry and he leverages this to deliver a fresh perspective on key trends and developments.

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