2021 Customer Experience Trends to Watch

Duration: 30 minutes

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R "Ray" Wang

Constellation Research

R "Ray" Wang is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. His firm advises Global 2000 companies on the future, business strategy, and exponential technology adoption. Ray is a regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Fox Business, CNBC, Yahoo Finance, CNN, Cheddar, Economic Times Now LIve, CGTN, TechCrunch, TechTarget, Forbes, Fortune, and other global media outlets.

Janice Rapp

8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

R "Ray" Wang

Constellation Research

R "Ray" Wang is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. His firm advises Global 2000 companies on the future, business strategy, and exponential technology adoption. Ray is a regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Fox Business, CNBC, Yahoo Finance, CNN, Cheddar, Economic Times Now LIve, CGTN, TechCrunch, TechTarget, Forbes, Fortune, and other global media outlets.

Janice Rapp

8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

R "Ray" Wang

Constellation Research

R "Ray" Wang is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. His firm advises Global 2000 companies on the future, business strategy, and exponential technology adoption. Ray is a regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Fox Business, CNBC, Yahoo Finance, CNN, Cheddar, Economic Times Now LIve, CGTN, TechCrunch, TechTarget, Forbes, Fortune, and other global media outlets.

Janice Rapp

8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

R "Ray" Wang

Constellation Research

R "Ray" Wang is the Principal Analyst, Founder, and Chairman of Silicon Valley based Constellation Research, Inc. His firm advises Global 2000 companies on the future, business strategy, and exponential technology adoption. Ray is a regular contributor to Harvard Business Review and well quoted in The Wall Street Journal, Fox Business, CNBC, Yahoo Finance, CNN, Cheddar, Economic Times Now LIve, CGTN, TechCrunch, TechTarget, Forbes, Fortune, and other global media outlets.

Janice Rapp

8x8

As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.

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