8x8 Service Advantage
Empower Your Team. Optimize Your Potential.
Delivering seamless communication experiences isn’t just about technology — it’s about the expert support behind it. 8x8 Service Advantage gives your organization the ongoing expertise, training, and configuration support you need to optimize every interaction, every time.
Unlock the True Value of Communication
Today’s businesses are under pressure to do more with less. Between managing UCaaS and CCaaS platforms, onboarding new users, and maintaining system configurations, your IT team is spread thin. 8x8 Service Advantage lightens that load — offering a dedicated team to manage administrative tasks, implement best practices, keep your people up to date, and ensure your platform evolves alongside your business.
We bring people and processes together through smarter communications.
What’s Includedlink to this section
8x8 Service Advantage is a flexible, recurring professional services offering designed to scale with your business. From system design to admin support, our team helps you stay ahead.
Here are some of the services you can expect:
- 8x8 Work configuration including auto attendants, group call pickup, and group paging
- Tailored implementation of queues, IVR flows, and integrations
- Regular system reviews, optimization, and utilization guidance
- Assistance with agent moves, skill group changes, and porting numbers
- Setup of Quality Management templates and speech analytics
- Feature audits with best practice recommendations
- Priority Case Routing Add-on Option
- Unlimited access to public training session
- Ad-hoc private training sessions for your employees
You also get a single point of contact for all your service needs — simplifying communication and streamlining support.
Optimizing your Business Resources Starts Here.
Let our experts handle the details, so your team can focus on growth.