On-Demand Webinar
Customer experience doesn’t break because teams move too slowly, it breaks when key perspectives are missing.
In this on-demand webinar, leaders Lisa Orford, VP, Product for Contact Center and Michelle Kelly, Retail & Industry Marketing Strategist from 8x8 and Retail Women in Tech Founder, Shannon Flanagan, explore how disconnected systems, misaligned decision-making, and underrepresented frontline voices create gaps between CX strategy and reality, and what to do about it.
Watch now to learn how to better align teams, elevate diverse perspectives, and build customer experiences that actually deliver.
Is your CX strategy draining revenue? Learn how to combat agent attrition, eliminate redundant tools, and take practical steps to meet rising customer demands.
Customers demand connected experiences. Watch our demo to see how the 8x8 CX Platform uses AI, automation, and human support for seamless, end-to-end interactions.
60% of customer interactions happen outside the contact center. Learn how three leaders closed the CX gap with 8x8 Engage and AI Studio.
