On-Demand Webinar
Customer experience doesn’t break because teams move too slowly, it breaks when key perspectives are missing.
In this on-demand webinar, leaders Lisa Orford, VP, Product for Contact Center and Michelle Kelly, Retail & Industry Marketing Strategist from 8x8 and Retail Women in Tech Founder, Shannon Flanagan, explore how disconnected systems, misaligned decision-making, and underrepresented frontline voices create gaps between CX strategy and reality, and what to do about it.
Watch now to learn how to better align teams, elevate diverse perspectives, and build customer experiences that actually deliver.
Tuesday August 11 3:00 pm UTC
Tuesday August 25 3:00 pm UTC
Tuesday September 15 3:00 pm UTC
Tuesday September 29 3:00 pm UTC
Tuesday October 13 3:00 pm UTC
Tuesday October 27 3:00 pm UTC
In this 30–40-minute live demo, you’ll follow a connected customer journey powered by 8x8.
On Demand (originally hosted on May 7, 2026)
Learn why customer experience breaks down outside the contact center and how IT leaders are connecting frontline teams with the visibility and context they need.
Learn how AI is reshaping retail expectations and why connected communication is key to delivering seamless customer journeys across stores and support.
