8x8® outperformed Dialpad and RingCentral by over 50% in transcription accuracy—because clean input fuels everything downstream.
What happens when your AI starts with flawed inputs? You get flawed outputs. Inaccurate transcripts don’t just hurt your CX—they slow down automation, clutter your data, and create compliance risks.
That’s why 8x8 put its AI to the test.
The Tolly Group ran 15 diverse voice samples across accents, use cases, and speakers through 8x8, Dialpad, and RingCentral. The verdict? 8x8 delivered the lowest word error rate by a wide margin.
This isn’t about being “better”—it’s about being right for the job.
Real-time models may sound impressive, but they often trade fidelity for immediacy—leaving your systems to work with flawed signals. If your systems rely on transcription to feed AI, analytics, or compliance tools, your input quality can’t be an afterthought.
Independent testing by the Tolly Group, February 2025.
Why great AI starts with great inputs.
Your business runs on voice. Make sure your AI understands it clearly.
Get the data behind the accuracy—and see why better input means better performance.