callstats.io for Amazon Connect

Deep insights that enable high quality communications for Amazon Connect

Deep insights that enable high quality communications for Amazon Connect

What this API does:

This library integrates callstats.io with Amazon Connect to provide real-time analysis about quality of service and usage metrics.

Example use:

Work-from-home contact center agents present unique challenges due to the quality of the public Internet now being used for calls. When agents report distortion, drop-outs and other media quality problems, the IT team needs a way to quickly identify issues caused by local network connections.

API documentation:

callstats.io for Amazon Connect details

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