8x8 CRM for Your Contact Center The 8x8 Virtual Contact Center is the only contact center software provider that includes an easy-to-use customer contact and case management tool as part of its contact center package. The 8x8 Customer Relationship Management (CRM) solution is perfect for organizations that do not already use a CRM. It provides the ability to: Deliver screen pops of critical customer information to make every agent interaction more efficient. Solve customer problems more quickly and increase customer satisfaction. Integrate and combine information from other software and sources in the same screen.