Products > Contact Center > Cloud Contact Center Service Plans

X Series Cloud Contact Center Plans

One cloud solution for business voice, meetings, collaboration, and contact center across mobile and desktop devices.

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Contact Center Service Plans

Pricing by Users

  • 1-99 users
  • 100-999 users
  • 1,000+ users

Questions? Call us.
1-877-291-9279

Voice contact center
with
predictive dialer

X Series X5

$60

Per Month Per User

Essential communication capabilities

Includes all of the basic communication, messaging and collaboration features required to get the job done

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MOST POPULAR

Voice contact center
with
advanced reporting

X Series X6

$115

Per Month Per User

For the users that need more scalability.

Enhanced communication and collaboration capabilities with more analytics, barge, monitor, whisper, and operator switchboard

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Multi-channel contact center with advanced reporting

X Series X7

$135

Per Month Per User

The ideal choice for users that want it all.

Offers the most comprehensive and advanced set of features with communications, collaboration, analytics, and contact center capabilities.

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Multi-channel contact center with advanced analytics and predictive dialer

X Series X8

$175

Per Month Per User

Customer Experience Transformation

For the full collaborative multichannel contact center agent or supervisor, fully enabled with complete UCaaS functionality plus a predictive outbound dialer, quality management,
and speech analytics

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Cloud Contact Center Features
CC Calling Zone1 2,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries
Skills-Based Inbound Voice Routing
Interactive Voice Response (IVR)
Native CRM
CRM Integration (Third Party)
Historical and Real Time Reports
Queued & Web Callback
Barge, Monitor, Whisper
Knowledgebase  
Expert Connect  
Internal Chat for Agents and Supervisors  
Customer Experience Analytics  
Inbound Chat, Email, Social Channels    
Co-browse    
Preview Campaign Dialer      
Quality Management   Optional Optional
Speech Analytics   Optional Optional
Voice and Screen Recording and Archiving A la Carte A la Carte A la Carte A la Carte
Outbound Predictive AI Dialer 2k mins     5k mins
Unified Communications Features
UC Calling Zone i Unlimited Calling within 14 Countries Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)
Auto Attendant
Phone Number & Extension
HD voice, Secure voice
Mobile & Desktop Apps
Team Messaging; Presence; Voicemail
Sameroom Cross-Platform Team Messaging
Call Recording2
Unlimited Internet Fax i
Business SMS
Single Sign On & Okta Integration
Video & Audio Conferencing 100 Participants 100 Participants 100 participants 100 Participants
G Suite, Salesforce, Zendesk, & NetSuite Integration
Analytics Essentials
Virtual Office Analytics – Essentials
Virtual Office Analytics – Supervisor and Service Quality  
Switchboard Pro  

For more information call 1-866-879-8647

Call 1-866-879-8647 or fill out the form below and an 8x8 Specialist will be in touch.

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Unlimited Calling Zone Countries for Phone and Contact Center

X2 – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X4, X6, X8 – 47 Countries
Includes the 14 countries from X2 plus – Argentina*, Belgium, Brazil*, Chile, China, Cyprus*, Denmark, Dominican Rep, Finland, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Israel, Japan*, Luxembourg*, Malaysia, Malta, Mexico, Norway, Peru, Poland*, Portugal*, Romania, Singapore, Slovakia, South Africa, South Korea, Taiwan*, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

1 Each X Series license that includes Virtual Contact Center (X6-X8) includes the following: (1) 4000 minutes per agent for calls made via the Virtual Contact Center agent desktop. This includes toll inbound and outbound. Toll Free inbound is NOT included within this 4000 minutes allotment. (2) Unlimited usage for the UC (Virtual Office) calls made via Virtual Office Desktop, Virtual Office Mobile or IP Phone. Please note, Toll Free inbound is NOT included in either (1) or (2) above. Customers must subscribe to Toll Free usage plans or pay per minute pricing for Toll Free Usage.

2 Varying levels of storage are included in each plan.

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