Advantages of Working in a Call Center
Call centers are a significant source of entry-level and professional jobs in the United States and elsewhere in the world. Becoming a call center agent has many advantages and can become a stepping stone to bigger and better things, particularly if you're looking for a job in another field. By choosing a call center job, you can upgrade your skills and learn new ones.
Depending on the call center type, you can work with a variety of different industries and make different types of calls.
A few common types of call centers:
- Inbound Call Centers: Answer calls that come in from customers, the public, or from inside the company.
- Outbound Call Centers: Call out for marketing purposes, conducting surveys, or for some other need.
- Contact Centers: Contact centers conduct a variety of different types of communications such as SMS text, email, chat, or phone. Agents communicate across several channels, although they likely use the same platform.
- Virtual Call Center: Remote workers connect together to form a single call center.
How Do Agents Benefit from Working in a Call Center?
Here are just a few of the benefits for call center agents:
- Competitive Pay: Many call center jobs pay at or above competitive wage rates. Of course, your pay does depend on a variety of factors, but call center jobs can pay rather well. This is particularly true if you take extra shifts or work weekends.
- Bonus Opportunities: Sales positions with extra pay and bonus-eligible call center jobs are one of the biggest advantages of working in a call center. Meet and exceed your goals to make more money.
- Learning Opportunities: Learn about other industries and practice new skills on the job. You may qualify for other learning opportunities outside your job, too, by taking advantage of degree programs and special courses.
- Opportunity to Gain Experience: Gain experience for your resume and build your skills in a variety of different areas.
- Promotion: If you want to move elsewhere in the company, the call center may be a great place to start.
- Flexibility: With a wide range of different shifts available, you can readily choose different shifts and move your schedule around to accommodate outside responsibilities.
- New Technologies: Learn new technologies and become more proficient with software. Tech skills are tremendously useful in a wide variety of careers.
What Are the Advantages of Working in a Distributed or Virtual Call Center?
Virtual call centers are powered by software in the cloud, connecting together a number of agents who use the same communications system. A distributed workforce is able to work anywhere and still stay connected to a single phone system. This way, they can use the same software and appear to be within the same building, no matter where they are.
Here are a few of the benefits of working in a virtual call center:
- Live Anywhere: You aren't geographically limited because virtual call centers can still keep everyone connected.
- Work from Home: A lot of workers today are looking for a work-at-home job. Virtual call centers make that possible.
- Share Software: Share the same tools and information. For instance, all agents can access the same CRM (customer relationship management) software to get the information they need on the job.
- Communicate: Quickly and easily communicate with coworkers within a single platform.
What Are the Advantages of CCaaS for Call Center Agents?
Contact center as a service (CCaaS) software platforms allow call center agents to remotely access great phone service functions. CCaaS puts everything agents need in one place to make the job a lot easier.
How Can Distributed Call Center Workforce Build a Strong Company Culture?
Distributed workers don't always get to spend time around their co-workers, since they could be located anywhere. As such, it can be more challenging to build a strong company culture. Having a dedicated water cooler chat forum, organizing activities and retreats, and planning team building opportunities may help your organization build a stronger culture even if you don't work together in person.
Call Centers Can Be Great Workplaces
With the many advantages of working in a call center, including great benefits and pay, flexibility, and various learning opportunities, it makes sense to consider a call center career. Call center software makes it even easier to be a great call center agent.
Call centers rely on their technology to empower them to be as productive as possible. With 8x8's Virtual Contact Center you get world-class technology and everything your call center needs in one place. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.