Articles in: WFM

Call Center Software Mashups Transform Contact Center Workforce Management

What do the Bee Gees, Pink Floyd, John Travolta, Hotels.com and contact center software have in common? In my blog last week, Transform Customer Experiences with Contact Center Mashups, I talked about how cloud mashups are dramatically heightening expectations of what enterprise software can do, and how fast they can do it.  Our integration with Zendesk […]

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