Articles in: contact center

The New Face of Contact Center Is Intelligent, Easy and Instant

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Day in and day out, a lot of time is spent answering general inquiries, handling customer support or employee help desk issues, managing sales activities, responding to HR questions, making collection calls and even […]

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Regus Expands its Deployment of 8x8 Communications Cloud Services to 17 Countries

Today 8x8 announced an expansion of our partnership with Regus, the world’s largest provider of flexible workspaces, to deploy 8x8 Communications Cloud services in an additional 13 new countries as well as provide a broader range of service options for Regus customers worldwide. This agreement ups the number to 17 countries in total as 8x8 […]

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Top Contact Center Trends to Watch in 2016

It’s January so I decided to dust off my crystal ball as I do every year around this time and take a look to see what’s in store for 2016. Once I got through all the obvious things like how many more billions Star Wars will make, who’s going to win the Super Bowl, and […]

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The Death of Omni-channel and Birth of Any Media

Part I – Blog Series Customers really do see many different interactions with your company across many disparate channels as a single conversation with a single entity—regardless of how many departments or organizations those interactions represent within a company. Add one part millennial entitlement and it starts to bring a fascinating, new level of expectations […]

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If You Want to Communicate What’s Important, Gamify!

To students, working in the business world can sometimes seem synonymous with “all work and no play.” So, as a new intern at 8x8, I didn’t really expect anything fun or out-of-the-box to happen over the summer, let alone within the first month of working here. I was just happy to be working at the […]

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