Articles in: contact center

Top Contact Center Trends to Watch in 2016

It’s January so I decided to dust off my crystal ball as I do every year around this time and take a look to see what’s in store for 2016. Once I got through all the obvious things like how many more billions Star Wars will make, who’s going to win the Super Bowl, and […]

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The Death of Omni-channel and Birth of Any Media

Part I – Blog Series Customers really do see many different interactions with your company across many disparate channels as a single conversation with a single entity—regardless of how many departments or organizations those interactions represent within a company. Add one part millennial entitlement and it starts to bring a fascinating, new level of expectations […]

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If You Want to Communicate What’s Important, Gamify!

To students, working in the business world can sometimes seem synonymous with “all work and no play.” So, as a new intern at 8x8, I didn’t really expect anything fun or out-of-the-box to happen over the summer, let alone within the first month of working here. I was just happy to be working at the […]

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Keep Customers from Fuming on Hold with Queued Callback

Bad customer service became a headline-maker in July and August, when Comcast representatives were recorded haranguing one customer and forcing another to wait three-and-a-half hours on hold, until Comcast closed for the day without taking his call. It was definitely a counter example to the old PR saying that “there’s no such thing as bad […]

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Turn Your Contact Center or Phone System into an Unfair Advantage

This May, 8x8 announced that it had achieved “Built For NetSuite” status. Virtual Contact Center was the first call center software to gain this validation, and Virtual Office was the first telephony service that achieved this recognition. This new integration adds some convenient features to our integration with NetSuite. For example, we’ve improved our secure […]

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