Articles in: contact center

Driving Retail Communications Forward

For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. Town Fair Tire, a New England-based tire business with 1,800 employees and over 95 stores across six states, values the long-standing relationships it has developed with both consumers and wholesale customers such as auto dealerships, repair […]

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Is Your Contact Center Ready for the Future?

Customer experience serves as a major differentiator for your business. Customers expect to reach you in the channel of their choice, and demand knowledgeable agents capable of solving issues in a single interaction. And they expect you to use the best available technology to make their experience efficient and convenient.   Because your contact center […]

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3 Tips for Building an Effective Quality Management Program

When problems or inefficiencies exist within a company, employees are often faced with a choice between reporting the problem or turning a blind eye, and allowing the problem to continue. This internal tug of war between contributing to the greater good of the company or ensuring job security can hurt businesses in the long-run as critical […]

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8x8 Granted Five New Patents Related to Cloud Communications

At 8x8, we strive to move our industry forward with new technologies and innovations that deliver better business solutions to our customers and partners. These solutions in turn get employees, customers and applications talking to make people more connected and more productive, no matter where they are. 8x8’s latest contributions are the awarding of five […]

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Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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