Articles in: contact center

TechTarget: 8x8 X Series Combines UC and Contact Center

My first six months at 8x8 have been laser-focused on the launch of X Series, the industry’s first cloud solution to integrate voice, conferencing, collaboration and contact center on a single platform. Last week was particularly a special moment with the launch of our general availability of X Series in the U.S. and U.K. One […]

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Q&A with John DeLozier at 8x8: Growing Up in the Channel

This blog post is part of a series focusing on employees making a difference in the 8x8 community.   This week we interview John DeLozier, VP Channel. He comes to us from Centurylink where he was VP of Strategic Alliances and Partnerships. RK: What is your role at 8x8 and what is your background? JD: My role […]

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Up Your Customer Service Game by Leveraging What You Have

One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance.  Yet only 24% said that customer experience is fully embedded in their organization. If your company has not fully embedded a mature customer experience model, you are not alone.  In fact, just 13% […]

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New Communications Options for SMBs

This is a guest blog post by analyst Blair Pleasant who is co-hosting a webinar with 8x8 June 28 11am PT / 2pm ET and was originally posted on her blog.  I recently wrote an article for No Jitter entitled “Best of Breed Isn’t Always Best.” The premise is that businesses generally have to choose between “best-of-breed” […]

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AI & Digital Transformation: An Interview with Bryan Martin, Chairman & CTO 8x8

According to Gartner’s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience. I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement, and his thoughts on the future of enterprise communications. Can you tell the 8x8 community […]

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