Articles in: cloud communcations

Is Your PBX System Keeping You Awake at Night?

Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from different vendors, which hampers employee productivity and customer engagement efforts. Is your business experiencing similar pains? In the past 12 months, some companies have tried to acquire a cloud strategy, and move […]

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AI & Digital Transformation: An Interview with Bryan Martin, Chairman & CTO 8x8

According to Gartner’s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience. I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement, and his thoughts on the future of enterprise communications. Can you tell the 8x8 community […]

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Enhancing the Retail Customer Experience with Cloud Communications

As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer service does not get left in the stone age. Tackling customer […]

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Is Your Contact Center Ready for the Future?

Customer experience serves as a major differentiator for your business. Customers expect to reach you in the channel of their choice, and demand knowledgeable agents capable of solving issues in a single interaction. And they expect you to use the best available technology to make their experience efficient and convenient.   Because your contact center […]

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The Power of the Cloud, Now in the Palm of Your Hand

Today, our mobile devices provide us with access to a world of information at our fingertips. In our personal lives our phones and tablets make it easy for us to be reached almost anywhere at any time. Now, 8x8 is introducing an enhanced level of mobility to business communications. 8x8 recently unveiled an updated app that […]

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