Articles in: cloud call center

Build Great Customer Experiences in the Cloud

Companies the world over are turning to the cloud to create better customer experiences, and Aberdeen Group says it’s paying off.  Moving customer contact to the cloud results in higher revenues and improved first-call resolution rates. Plus, Aberdeen Group says they saw a SEVEN-FOLD decrease in customer care costs. Check out the infographic below or […]

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Transform Customer Experiences with Contact Center Mashups

What’s good for the Web is great for the contact center, and cloud-based contact center software is borrowing the idea of the mashup to take customer service to new levels. We take Web mashups for granted in our daily lives. Often when we surf the Web, we see pages that are delivering content from a […]

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