8x8 Awarded Four New Patents for Communications Cloud

At 8x8, innovation is at our core, and we are constantly striving to enhance the World’s First Communications Cloud by anticipating the needs of customers and partners in the evolving enterprise communications and collaboration market. The latest recognition of 8x8 innovation is the awarding of three new U.S. patents and one new U.K. patent that […]

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Why an Open Communications Cloud Strategy is Critical for Interoperability

Let’s face it, every organization has myriad tools for communications, collaboration and productivity that do not interoperate with each other. Some are procured by a particular line of business to support critical and specific workflows. Often times, these tools are not sanctioned by IT which poses governance and security concerns. With the rise of team […]

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Kicking off Spring with a Victory or Two (…or Three)

2017 has been a whirlwind so far at 8x8, to say the least. We announced the world’s first Communications Cloud, our acquisition of Sameroom, the launch of our new contact center solution for teams, ContactNow, and the general availability of our new 8x8 Virtual Contact Center Editions and implementation packages. We’re thrilled to see momentum […]

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“I’d Like to Order a Box of Cloud.”

Traditional channel partners have found decades of success providing their customers with product-based and on-premises solutions. However, with the advent of subscription-based cloud services and Software as a Service, channel partners are seeing customers change the way business solutions are consumed. Customers are moving away from build-it-yourself and manage-it-yourself solutions to address their business needs. […]

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What we learned at Enterprise Connect!

Last week at Enterprise Connect in Orlando, we surveyed more than 200 attendees to uncover their use of team collaboration tools and their thoughts on contact center solutions. We asked a random selection of show attendees four key questions: How many chat and team messaging apps do you use at work? Do any functional teams […]

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8x8 ContactNow – A New Intelligent & Easy to Use Contact Center Solution for Teams

Cloud technology is rapidly becoming the fundamental building block for a seamless customer experience. But the cloud isn’t just a single concept, it’s a variety of different individual elements from Sofware as a Service (SaaS) to Platform as a Service ( PaaS), from public to private. They are as distinct and different from one another […]

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How Well Do You Know Your Customers—Really?

Most companies touch customers at multiple points along their journeys—starting with marketing and sales, moving through customer service and support, and on to retention and renewals. All these touch points engage customers—but are they providing a great, seamless, always-on experience? If not, customer loyalty and long-term revenues will be impacted—and it will be increasingly difficult […]

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How to Earn Big Rewards via the 8x8 Referral Rewards Program

Companies are tired of the pain caused by legacy PBX systems. High maintenance costs, no disaster recovery, and limited scalability are a few reasons they’re switching from traditional phone systems to cloud-based communication solutions. Plus, many small to mid-sized businesses (SMBs) want to avoid complex deployments typical of on-premises communications systems. And, it’s another way […]

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Why Sameroom + 8x8 = (8x8)!

Hello, my name is Andrei. 8x8 just acquired my startup, Sameroom, and our entire team has joined 8x8’s product strategy group. We’re all really excited and think this is a great move for everyone involved. Let me explain. Sameroom has been operating in a fairly obscure corner of the business collaboration arena: team chat interoperability. Our original […]

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When Clouds Collide, It Rains Data

Today, we introduced the world’s first Communications Cloud which is the exciting result of years of research, development, technology acquisition and innovation by the entire 8x8 team. But that’s not what I am writing about today. If you want to know more about the 8x8 Communications Cloud, you can click over to the press release […]

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