Articles in: Small & Medium Business (SMB)

Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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8x8 Awarded Four New Patents for Communications Cloud

At 8x8, innovation is at our core, and we are constantly striving to enhance the World’s First Communications Cloud by anticipating the needs of customers and partners in the evolving enterprise communications and collaboration market. The latest recognition of 8x8 innovation is the awarding of three new U.S. patents and one new U.K. patent that […]

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Growing with SMBs

The small and medium business (SMB) market is an important customer segment for 8x8, and a significant portion of our business today. According to the US Small Business Administration, the small business sector in America has a large impact on the overall U.S. economy and represents more than 28 million businesses, accounting for 54% of […]

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