Articles in: Retail

The 4 Things This Year’s Internet Trends Report Gets Wrong About Retail

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. 😱😱 Ok, folks – I’m going to do it. I’m going to have to disagree with some, just some, of the information in Mary Meeker’s “2018 Internet Trends” report when it comes to retail and […]

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To Meet Gen Z , Retailers Must Join Their “Phygital” World

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. Just as we’re getting over using “millennial” as a theme/punchline for everything from advertising to social research, here comes Gen Z with their categorically different perspective and behavior. To remain relevant to this emerging generation, […]

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Engineering An Exceptional Retail Customer & Employee Experience

With the holidays upon us, retailers are running at full speed to ramp up service levels while also keeping an eye out for 2018 and beyond. As we go into the new year, retail IT leaders should be taking a closer look at the vendors and services they employ in hopes of gaining greater productivity […]

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3 Tips for Managing Distributed Operations, Employees, Suppliers and Customers

With Cyber Monday around the corner, a growing number of consumers are opting to stay out of the stores after Thanksgiving in the U.S. and do their holiday shopping from the comfort of the couch. It’s not just Amazon fulfilling people’s remote wish lists anymore either; more and more companies are extending their presence with […]

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Driving Retail Communications Forward

For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. Town Fair Tire, a New England-based tire business with 1,800 employees and over 95 stores across six states, values the long-standing relationships it has developed with both consumers and wholesale customers such as auto dealerships, repair […]

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Enhancing the Retail Customer Experience with Cloud Communications

As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer service does not get left in the stone age. Tackling customer […]

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