Articles in: Retail

Retailers Unify Their Experience with Unified Communications

Align your retail personalization strategy with unified communication tools.

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It’s True – Customers Want Your Associates to be Experts

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. We’ve all been there. You’re in a retail location — whether a restaurant, large store, or local shop. You browse their selection, navigate the layout and find an item to purchase. And just as you’re […]

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Transformation or Inertia? Retailers Parry Status Quo with Modern Communications

Inertia is a powerful force, and sometimes its a force for good. Tradition, trusted institutions, and predictability relies on a degree of inertia that allows them to weather everything from fads to market jitters. But the retail industry is no place for inertia, especially not now. In fact, even moving too slowly has been enough […]

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What Retailers Need to Know to Stay Relevant with Consumers & Lower Costs

We continue our blog series on emerging trends and challenges affecting consumer and retailer behavior. Two key areas that we see retailers challenged (and want to help on) are creating an omnichannel experience with the use of communications technology and how to stay ahead of customer expectations.  According to a 2017 Internet Trends report by […]

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Top Challenges Retailers are Facing and How to Solve Them

This post is part of our series focused on the retail industry highlighting emerging trends and challenges affecting consumer and retailer behavior. It’s not overly dramatic to say that the retail industry is going through a massive transformation. Changes in customer behavior and technology have overtaken the ability of most retailers to keep pace with […]

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Retail’s Phygital Paradox: Digital Can Actually Improve the In-Store Experience

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. Here’s the reality: This stat is so important that the Federal Reserve tracks it here. People are often surprised by the continued strength of brick and mortar. But, it is also true that online sales […]

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