Articles in: Featured

8x8 Rings NYSE Opening Bell Honoring Customers for Its Continued Market Leadership

Today, at the NYSE, I rang the opening bell with our board member Major General Guy L. Hecker, Jr. (US Air Force retired), customers and partners. It was a surreal moment because over 4 years ago I embarked on this journey at 8x8 with a world-class team to transform enterprise communications. Now we are over […]

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Your Communications System is Determining Your Future

Do You Know How it is Performing? “So, tell me, when will I be eligible to sign up for the new offer?” “I don’t know” “I went over my product issue with Bob in customer support yesterday, is he in?” “I don’t know” What is the status of my order? I spoke to someone yesterday, have you […]

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CX-Ray Vision: The Experiences You Need In Your Business

Today’s consumers are notoriously fickle. What’s the way to win their repeat business? In an acronym: CX. It’s all about the quality of your customer experience. Simply provide the fastest, easiest, most personalized, convenient, relevant, value-driven, mistake-free interactions. Slam-dunk, right? Sure, if you manage a team of superheroes. And now you can. Give your sales, […]

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The 4 Things This Year’s Internet Trends Report Gets Wrong About Retail

This post is part of a series focused on the retail industry highlighting emerging trends affecting consumer and retailer behavior. 😱😱 Ok, folks – I’m going to do it. I’m going to have to disagree with some, just some, of the information in Mary Meeker’s “2018 Internet Trends” report when it comes to retail and […]

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Join Us at the 8x8 Experience 2018

The 8x8 Experience 2018 kicks off this week with an exclusive VIP networking event in a city near you. Each event is designed to inspire you: from networking with your peers to having an open forum to share feedback to hearing directly from IT leaders at companies like yours about their own journey to transform […]

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Top 3 Ways to Optimize Your Customer Service Strategy

This blog post is part of a series focusing on improving the customer experiences.  A software application will only get you so far when building an effective customer engagement management strategy. Sounds a little weird coming from a cloud communications company, doesn’t it? After all, our bread and butter at 8x8 is designing, building, selling […]

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