Articles in: Featured

Your Communications System is Determining Your Future

Vik Verma presenting at Enterprise Connect 2018 This article was originally published on Linkedin on March 12. Chat, email, phone, slack, text, tweet. The communications preferences of individuals are as diverse as the tools themselves. And while I run a business dedicated to helping organizations and people communicate more efficiently, I am also a user. Which means […]

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The Customer Experience is Everything: Join us at Enterprise Connect 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect, the premier event for enterprise communications and collaboration technology in North America. This year, we are all about you! We’ve spent the last year building and perfecting cloud communications, collaboration […]

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Improve CX Metrics with Cloud Communications

“Sure, I can help.” Do customers hear this when they reach your contact center? If not, it’s through no lack of effort on your side. You’ve trained your agents and given them the tools they need to answer customers’ questions and resolve issues. Every time agents get a new contact, their desktop displays customer-relevant information. […]

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Empowering Exceptional Recruiting Experiences

I recently contributed a blog post for our partner Bullhorn, the global leader in CRM and operations software for the staffing and recruitment industry. The main theme was that the recruiting and staffing process is in desperate need of an overhaul due to inefficiencies and legacy technology, which are contributing to even lengthier hiring cycles. […]

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8x8’s Focus on Quality Is Key to Customer Growth

Quality is based on customer perception, which makes me think about my experiences using Lyft versus Uber. Lyft provides me with everything I need when looking for a ridesharing service: an easy to use app, credit card data security, the feeling of being safe with the drivers who passed through a strict background check, great […]

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8x8 Accelerates Innovation with Its 150th Awarded Patent

At the start of every new year, people make resolutions, such as “lose weight”, “get healthier” or “be more productive,” but then have difficulty sticking to them after the initial enthusiasm wears off. The secret I found to turning personal and business resolutions into reality is having clarity of purpose, a plan and the persistence […]

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