Articles in: Feature Tips

Top 3 Ways to Optimize Your Customer Service Strategy

This blog post is part of a series focusing on improving the customer experiences.  A software application will only get you so far when building an effective customer engagement management strategy. Sounds a little weird coming from a cloud communications company, doesn’t it? After all, our bread and butter at 8x8 is designing, building, selling […]

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Make Online Meetings Easier with 8x8

Let’s run through an all-too-familiar scenario. Your boss forwards you an invite to join an online meeting with a major sales prospect that begins at 10 am sharp. You want to create a good impression so you click on the meeting link provided and try to join a few minutes early. This initiates a software […]

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Flip Calls from Desk Phone to Smartphone to Softphone with 8x8

Have you ever been on a phone call where someone says “Let me call you back from my other device?” or taken a conference call from the car only to wish there was an easy way to switch from your smartphone to a different device once arriving in the office? What if there was a […]

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Become a Superhero with 8x8 Virtual Office

Did you know that 8x8 Virtual Office makes it easy to switch calls between devices? We call this “flipping a call,” and nothing could be simpler or faster. This trick is handy when you answer a call on your desk or softphone, but want to go mobile.   Let’s say you’re on a crucial conference […]

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Don’t Give Up an Arm and a Leg to Collaborate!

“As a collaborative leader, you support people in their work —you remove roadblocks and help them win”  Kenneth H. Blanchard, Best-Selling Author Through video conferencing people come together, giving the appearance of being present despite geographical distances. This helps to remove roadblocks and improve business productivity. So it’s no surprise that it’s become a multi-billion-dollar industry. […]

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Turn Data into Actionable Intelligence

Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult to quantify the veracity of that knowledge. Having the right tools to deep dive into the data and analyse the performance of […]

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