Articles in: Feature Tips

Become a Superhero with 8x8 Virtual Office

Did you know that 8x8 Virtual Office makes it easy to switch calls between devices? We call this “flipping a call,” and nothing could be simpler or faster. This trick is handy when you answer a call on your desk or softphone, but want to go mobile.   Let’s say you’re on a crucial conference […]

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Don’t Give Up an Arm and a Leg to Collaborate!

“As a collaborative leader, you support people in their work —you remove roadblocks and help them win”  Kenneth H. Blanchard, Best-Selling Author Through video conferencing people come together, giving the appearance of being present despite geographical distances. This helps to remove roadblocks and improve business productivity. So it’s no surprise that it’s become a multi-billion-dollar industry. […]

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Turn Data into Actionable Intelligence

Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult to quantify the veracity of that knowledge. Having the right tools to deep dive into the data and analyse the performance of […]

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Five Productivity-Enhancing Apps You Didn’t Know Existed

Today people are more connected than ever before. Since we’re always accessible, whether physically in the office, working remotely on our laptops or staying connected on-the go, it’s probably safe to assume that many of us have had to become power communicators – not to mention proficient multi-taskers – just to get through the day!  […]

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4 Ways Enterprise Cloud Communications Help Hot-Deskers

Hot desking—sharing office space and business phones—is, well, a hot trend these days. By 2020, employers are expected to provide just six desks to every ten workers in Singapore, the Netherlands, the USA and the UK. But hot desking also poses several challenges—particularly when it comes to reachability—that only a good enterprise cloud communications solution helps to address. So […]

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Stay One Step Ahead of Your Customers with Proactive Chat

Ever get frustrated trying to navigate through a website or looking for online support? Wanted help finding the right web page without having to call in and wait on hold for support? That might be what your customers’ experience, too. But new technology—such as proactive chat, automatic language translation and integration with CRM software such […]

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