Articles in: Events

Is Your Contact Center Ready for the Future?

Customer experience serves as a major differentiator for your business. Customers expect to reach you in the channel of their choice, and demand knowledgeable agents capable of solving issues in a single interaction. And they expect you to use the best available technology to make their experience efficient and convenient.   Because your contact center […]

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“I’d Like to Order a Box of Cloud.”

Traditional channel partners have found decades of success providing their customers with product-based and on-premises solutions. However, with the advent of subscription-based cloud services and Software as a Service, channel partners are seeing customers change the way business solutions are consumed. Customers are moving away from build-it-yourself and manage-it-yourself solutions to address their business needs. […]

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What we learned at Enterprise Connect!

Last week at Enterprise Connect in Orlando, we surveyed more than 200 attendees to uncover their use of team collaboration tools and their thoughts on contact center solutions. We asked a random selection of show attendees four key questions: How many chat and team messaging apps do you use at work? Do any functional teams […]

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Join us at IT EXPO in Ft. Lauderdale!

8x8 will be at ITEXPO  in Ft. Lauderdale, FL, February 8-10. Join us along with other IT professionals and business owners to talk about your business needs and how cloud communications can transform your enterprise. Stop by and visit us at booth 212 for a first-hand experience of 8x8’s leading portfolio of enterprise communications solutions, including: […]

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