Articles in: Disaster Preparedness

Disaster Reliability—What Old PBXs and Phone Systems Can’t Give You

Tropical storms and hurricanes in the Atlantic. Wildfires setting destruction records in the Western US. Tsunamis in the Pacific. Responding to these disasters—and trying to do business in the aftermath—usually overwhelms local phone service and on-premises PBXs, just when everyone needs reliable communications the most. That’s when CIOs say that cloud communications really shine—often making […]

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​5 Ways the Cloud Accelerates Your Phone System

Does the thought of moving tons of phone-system PBX hardware make you want to change careers? Do you feel like you’ve met everybody in your phone provider’s customer service department? Or is your company opening up new offices left and right, turning the time it takes to get new phone service into a critical-path item? […]

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Use the Cloud to Ride Out the Storm and Get a Rainbow of New Possibilities

It’s rare in the IT world that things turn out much better than you’d hoped—usually Murphy’s Laws govern the world of the CIO—and everyone else who has to keep technology running smoothly. That’s why we were so struck by Greg Meyer’s comments a few weeks ago at Orlando’s Enterprise Connect conference and show.  Greg is […]

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Ultra-Cool Cloud Analytics Tricks Your Old PBX Just Can’t Do

Pity the poor PBX. It’s already the Winnie-the-Pooh of communications these days—“of very little brain.” For example, its inability to quickly route calls to auto attendants, laptops, smartphones and tablets makes it look as brainless as Dorothy’s scarecrow. Now, powerful analytics on Voice over Internet Protocol (VoIP) networks can show you so much about the […]

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After Disaster: How to Say ‘Never Again’ to Downed Communications

Digging out after a major disaster like a storm or a flood is never easy. But these days, many businesses have already survived more than one “historic weather event”—and they’re getting serious about dealing with that risk in their business plans. Here’s the story about how one international firm decided to disaster-proof—and followed through, getting […]

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Moving Daze: Cloud Communications Can Make the Phone Part Easy

“One move equals two fires” was a favorite saying of the CEO of a company I used to work for. He used to get knowing laughs every time he said it—even though he said it a LOT—because almost EVERYONE in business understands how disruptive a move can be for businesses of all sizes. And whether […]

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