Articles in: Customer Success

Why Customers Loathe Your Contact Center

We’ve all experienced the pain first hand. All you need is a quick answer by an informed, competent customer service agent and instead, you get lengthy, unhelpful self-service menus, long wait times and apathetic agents without answers. If you took the time to dig into legacy contact center technology (yeah right, who does this?), you’d […]

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Healthcare Manufacturer Steps Up to Cloud Communications

What happens when a healthcare manufacturer in business for 65 years realizes its aging on-premises phone system cannot handle the modern communications and collaboration required to do business at the speed of customer expectations? And what if the said legacy PBX system was also too costly to manage and operate after adding in the cost […]

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Driving Retail Communications Forward

For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. Town Fair Tire, a New England-based tire business with 1,800 employees and over 95 stores across six states, values the long-standing relationships it has developed with both consumers and wholesale customers such as auto dealerships, repair […]

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Regus Expands its Deployment of 8x8 Communications Cloud Services to 17 Countries

Today 8x8 announced an expansion of our partnership with Regus, the world’s largest provider of flexible workspaces, to deploy 8x8 Communications Cloud services in an additional 13 new countries as well as provide a broader range of service options for Regus customers worldwide. This agreement ups the number to 17 countries in total as 8x8 […]

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Why an Open Communications Cloud Strategy is Critical for Interoperability

Let’s face it, every organization has myriad tools for communications, collaboration and productivity that do not interoperate with each other. Some are procured by a particular line of business to support critical and specific workflows. Often times, these tools are not sanctioned by IT which poses governance and security concerns. With the rise of team […]

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“I’d Like to Order a Box of Cloud.”

Traditional channel partners have found decades of success providing their customers with product-based and on-premises solutions. However, with the advent of subscription-based cloud services and Software as a Service, channel partners are seeing customers change the way business solutions are consumed. Customers are moving away from build-it-yourself and manage-it-yourself solutions to address their business needs. […]

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