Articles in: Customer Success

Regus Expands its Deployment of 8x8 Communications Cloud Services to 17 Countries

Today 8x8 announced an expansion of our partnership with Regus, the world’s largest provider of flexible workspaces, to deploy 8x8 Communications Cloud services in an additional 13 new countries as well as provide a broader range of service options for Regus customers worldwide. This agreement ups the number to 17 countries in total as 8x8 […]

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Why an Open Communications Cloud Strategy is Critical for Interoperability

Let’s face it, every organization has myriad tools for communications, collaboration and productivity that do not interoperate with each other. Some are procured by a particular line of business to support critical and specific workflows. Often times, these tools are not sanctioned by IT which poses governance and security concerns. With the rise of team […]

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“I’d Like to Order a Box of Cloud.”

Traditional channel partners have found decades of success providing their customers with product-based and on-premises solutions. However, with the advent of subscription-based cloud services and Software as a Service, channel partners are seeing customers change the way business solutions are consumed. Customers are moving away from build-it-yourself and manage-it-yourself solutions to address their business needs. […]

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Turn Data into Actionable Intelligence

Note: 8x8 EasyContactNow is currently available in Europe. Find more information here. With a sophisticated analytics engine, contact centre managers and supervisors can turn data into knowledge. But without clear reports, it’s difficult to quantify the veracity of that knowledge. Having the right tools to deep dive into the data and analyse the performance of […]

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Learn More About the 8x8 Support Knowledge Base

When you were a kid, did you ever sit with an encyclopedia and browse through the myriad subjects, scouring the pages for new information? Those old hard cover volumes have been replaced today by Google and Wikipedia, but our desire for knowledge continues. With just a few keystrokes, or a shout out to Siri, we […]

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The March to True Globalization

Globalization is hard, much harder than people think.  Doing it well is even harder.  A lot of companies use the word “global” freely or put it on their website without really understanding what it takes to be a truly global company. Many companies stumble when it comes to globalization, and news stories point out “epic […]

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