Articles in: Customer Success

8x8 Rings NYSE Opening Bell Honoring Customers for Its Continued Market Leadership

Today, at the NYSE, I rang the opening bell with our board member Major General Guy L. Hecker, Jr. (US Air Force retired), customers and partners. It was a surreal moment because over 4 years ago I embarked on this journey at 8x8 with a world-class team to transform enterprise communications. Now we are over […]

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IT Perspective: Moving From On-Premise PBX to the Cloud

If 55% cost savings isn’t enough, then learn how easy it is for 8x8 customers to make the switch while ensuring the investment meets their future communication requirements. Join the 8x8 webinar on May 22 at 11 am PT / 2 pm ET with two 8x8 customers: Silver Peak Systems and Town Fair Tire. Hear […]

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Gettel Automotive Group Selects X Series to Drive Significant Business Growth

I am excited to announce that Gettel Automotive Group, ranked 68th on Automotive News’ annual top US automotive dealership groups list, has selected 8x8 to move almost 1,000 employees from their current cloud communications solution to the newly announced X Series. High Level of Support, Reliability and Accurate Reporting Gettel owns 17 automotive dealerships throughout […]

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Why Customers Loathe Your Contact Center

We’ve all experienced the pain first hand. All you need is a quick answer by an informed, competent customer service agent and instead, you get lengthy, unhelpful self-service menus, long wait times and apathetic agents without answers. If you took the time to dig into legacy contact center technology (yeah right, who does this?), you’d […]

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Healthcare Manufacturer Steps Up to Cloud Communications

What happens when a healthcare manufacturer in business for 65 years realizes its aging on-premises phone system cannot handle the modern communications and collaboration required to do business at the speed of customer expectations? And what if the said legacy PBX system was also too costly to manage and operate after adding in the cost […]

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Driving Retail Communications Forward

For retailers, clear communications between customers, employees and suppliers is critical for increasing business productivity and accelerating revenue growth. Town Fair Tire, a New England-based tire business with 1,800 employees and over 95 stores across six states, values the long-standing relationships it has developed with both consumers and wholesale customers such as auto dealerships, repair […]

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