Articles in: Contact Center

What we learned at Enterprise Connect!

Last week at Enterprise Connect in Orlando, we surveyed more than 200 attendees to uncover their use of team collaboration tools and their thoughts on contact center solutions. We asked a random selection of show attendees four key questions: How many chat and team messaging apps do you use at work? Do any functional teams […]

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8x8 ContactNow – A New Intelligent & Easy to Use Contact Center Solution for Teams

Cloud technology is rapidly becoming the fundamental building block for a seamless customer experience. But the cloud isn’t just a single concept, it’s a variety of different individual elements from Sofware as a Service (SaaS) to Platform as a Service ( PaaS), from public to private. They are as distinct and different from one another […]

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How Well Do You Know Your Customers—Really?

Most companies touch customers at multiple points along their journeys—starting with marketing and sales, moving through customer service and support, and on to retention and renewals. All these touch points engage customers—but are they providing a great, seamless, always-on experience? If not, customer loyalty and long-term revenues will be impacted—and it will be increasingly difficult […]

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Experience 8x8 Cloud Communications at Enterprise Connect 2017

8x8 is getting ready for next month’s Enterprise Connect, the premier event for enterprise communications and collaboration technology in North America, March 27-30 at the Gaylord Palms Convention Center in Orlando. This will be our best conference presence yet!  Stop by and visit us at booth 1819 for a first-hand experience of 8x8’s leading portfolio […]

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Will Bots Replace Humans in the Contact Centre?

If you believe the hype, contact centre and customer service employees may soon be out of work. According to the BBC in the UK, occupations in the contact centre industry are among those most at risk of being taken over by robot workers. They rank 109 among 366 jobs. In the future, the rise of […]

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8x8 Podcast: Talking Customer Experience & Contact Center Trends with Nancy Jamison, Frost & Sullivan

Subscribe to the 8x8 Podcast on iTunes. Recently, I chatted with Nancy Jamison, Principal Analyst at Frost & Sullivan about customer experience and contact center trends. We discussed the move to cloud, millennials driving the increased trend to remote working, multi-channel and more. Nancy Jamison is Principal Analyst, Frost & Sullivan and covers all things customer contact […]

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