Articles in: Contact Center

Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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8x8 Quality Management Recognized As One of the Best Customer Service Solutions

It’s simple: the better you understand your contact center employees, the better you can train them to provide top-of-the-line customer experiences. This week, 8x8 is honored to be named a finalist for Best Customer Service Solution in the 2017 SIIA CODiE awards, which is comprised of the industry’s top products and services in business technology. […]

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The New Face of Contact Center Is Intelligent, Easy and Instant

Businesses of all sizes have employees, teams and departments that engage with both internal and external customers on a regular basis. Day in and day out, a lot of time is spent answering general inquiries, handling customer support or employee help desk issues, managing sales activities, responding to HR questions, making collection calls and even […]

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What we learned at Enterprise Connect!

Last week at Enterprise Connect in Orlando, we surveyed more than 200 attendees to uncover their use of team collaboration tools and their thoughts on contact center solutions. We asked a random selection of show attendees four key questions: How many chat and team messaging apps do you use at work? Do any functional teams […]

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8x8 ContactNow – A New Intelligent & Easy to Use Contact Center Solution for Teams

Cloud technology is rapidly becoming the fundamental building block for a seamless customer experience. But the cloud isn’t just a single concept, it’s a variety of different individual elements from Sofware as a Service (SaaS) to Platform as a Service ( PaaS), from public to private. They are as distinct and different from one another […]

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How Well Do You Know Your Customers—Really?

Most companies touch customers at multiple points along their journeys—starting with marketing and sales, moving through customer service and support, and on to retention and renewals. All these touch points engage customers—but are they providing a great, seamless, always-on experience? If not, customer loyalty and long-term revenues will be impacted—and it will be increasingly difficult […]

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