Articles in: Cloud Communications

4 Cloud Migration Pitfalls (and How to Avoid Them)

In my almost 18 years at 8x8, we’ve helped thousands of companies move to the cloud, from fast-growing small businesses wanting to improve customer experience to Fortune 1000 multinational corporations looking to transform enterprise communications and collaboration across multiple offices and countries. Every organization has its own set of unique challenges and requirements, so I […]

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3 Key Cost Saving Factors in Moving to the Cloud

“What are the drivers of real cost savings?” is one of the most frequent questions I get from companies evaluating the move from on-premise to cloud communications. It’s a fair question, as vendors often include intangible “soft costs”  into the equation to demonstrate value. The real motivation behind this type of question goes something like […]

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Blurring the Lines of Enterprise Communications

This is a guest blog post by Amy Lind, research manager at IDC. Customer engagement models and expectations are changing. As organizations increasingly compete on customer experience (CX) and engagement, senior managers are being tasked with transforming their company’s CX. Key to this transformation is the increased need to support interactions between customers and employees […]

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Up Your Customer Service Game by Leveraging What You Have

One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance.  Yet only 24% said that customer experience is fully embedded in their organization. If your company has not fully embedded a mature customer experience model, you are not alone.  In fact, just 13% […]

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New Communications Options for SMBs

This is a guest blog post by analyst Blair Pleasant who is co-hosting a webinar with 8x8 June 28 11am PT / 2pm ET and was originally posted on her blog.  I recently wrote an article for No Jitter entitled “Best of Breed Isn’t Always Best.” The premise is that businesses generally have to choose between “best-of-breed” […]

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Your Communications System is Determining Your Future

Do You Know How it is Performing? “So, tell me, when will I be eligible to sign up for the new offer?” “I don’t know” “I went over my product issue with Bob in customer support yesterday, is he in?” “I don’t know” What is the status of my order? I spoke to someone yesterday, have you […]

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