Articles in: Cloud Communications

Your Communications System is Determining Your Future

Do You Know How it is Performing? “So, tell me, when will I be eligible to sign up for the new offer?” “I don’t know” “I went over my product issue with Bob in customer support yesterday, is he in?” “I don’t know” What is the status of my order? I spoke to someone yesterday, have you […]

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Is Your PBX System Keeping You Awake at Night?

Many companies with on-premises communications solutions struggle with expensive capital expenditures, support issues and other IT challenges, including managing multiple, fragmented solutions from different vendors, which hampers employee productivity and customer engagement efforts. Is your business experiencing similar pains? In the past 12 months, some companies have tried to acquire a cloud strategy, and move […]

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AI & Digital Transformation: An Interview with Bryan Martin, Chairman & CTO 8x8

According to Gartner’s 2018 CIO Agenda Survey, nearly half of CIOs plan to deploy artificial intelligence to improve customer experience. I sat down with Bryan Martin, Chairman and CTO of 8x8, and asked him about the recent 8x8 AI announcement, and his thoughts on the future of enterprise communications. Can you tell the 8x8 community […]

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8x8 Support: A Differentiated, World-Class Customer Experience

Customers are clear. They demand instant access to customer support, and fast time-to-resolution for their issues no matter the time of day or location. Business communications are mission critical for delivering a competitive, differentiated customer experience, and so companies require instant access to customer support, and fast time-to-resolution when communications issues arise no matter the […]

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Flip Calls from Desk Phone to Smartphone to Softphone with 8x8

Have you ever been on a phone call where someone says “Let me call you back from my other device?” or taken a conference call from the car only to wish there was an easy way to switch from your smartphone to a different device once arriving in the office? What if there was a […]

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Enhancing the Retail Customer Experience with Cloud Communications

As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer service does not get left in the stone age. Tackling customer […]

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