Articles in: Cloud Communications

8x8 Launches Enterprise-Grade Team Messaging Solution

Are you like the 91% of businesses that have two or more collaboration apps in use across your organization*? Has “collaboration” come to mean juggling multiple applications? What if you could provide your employees with one application for voice, video meetings and messaging? We at 8x8 have been hard at work building applications to help […]

Read more >

How Digitization is Driven by Your Communication System

New Changes and Digitization The world has changed. Millennials represent the largest portion of the workforce today at 35% and are going to be the majority of the workforce (50%+) in less than two years. And they grew up on technology. Their environment is a mobile first, digital world. Studies from the Case Foundation have […]

Read more >

4 Cloud Migration Pitfalls (and How to Avoid Them)

In my almost 18 years at 8x8, we’ve helped thousands of companies move to the cloud, from fast-growing small businesses wanting to improve customer experience to Fortune 1000 multinational corporations looking to transform enterprise communications and collaboration across multiple offices and countries. Every organization has its own set of unique challenges and requirements, so I […]

Read more >

3 Key Cost Saving Factors in Moving to the Cloud

“What are the drivers of real cost savings?” is one of the most frequent questions I get from companies evaluating the move from on-premise to cloud communications. It’s a fair question, as vendors often include intangible “soft costs”  into the equation to demonstrate value. The real motivation behind this type of question goes something like […]

Read more >

Blurring the Lines of Enterprise Communications

This is a guest blog post by Amy Lind, research manager at IDC. Customer engagement models and expectations are changing. As organizations increasingly compete on customer experience (CX) and engagement, senior managers are being tasked with transforming their company’s CX. Key to this transformation is the increased need to support interactions between customers and employees […]

Read more >

Up Your Customer Service Game by Leveraging What You Have

One recent study published by Marketing Week revealed that 75% of companies acknowledge that customer experience (CX) is of increasing strategic importance.  Yet only 24% said that customer experience is fully embedded in their organization. If your company has not fully embedded a mature customer experience model, you are not alone.  In fact, just 13% […]

Read more >
Next Page »

Categories

Follow Us