Articles in: Business Tips

3 Tips for Managing Distributed Operations, Employees, Suppliers and Customers

With Cyber Monday around the corner, a growing number of consumers are opting to stay out of the stores after Thanksgiving in the U.S. and do their holiday shopping from the comfort of the couch. It’s not just Amazon fulfilling people’s remote wish lists anymore either; more and more companies are extending their presence with […]

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Three Steps to Developing an Effective Customer Experience Strategy

This is the introduction to a three-part series on developing a customer experience strategy. As customer loyalty is tested with ever-growing options, the need to understand and manage the customer journey becomes an increasingly crucial factor of competitive differentiation. All companies regardless of size should be thinking about this, but more than the theory, the […]

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Contact Center Quality Management the SAFE Way

In part one of my three-part series about improving quality management in the contact center, I provided 3 Tips for Building an Effective Quality Management Program. For part two, I’ll look at how companies can implement a structured approach to coaching to help contact center agents reach their full potential within the company and enhance […]

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4 Tips for Increasing Local Government Digital Adoption in the UK

The UK Digital Strategy, implemented earlier this year, is designed to build on the country’s success to date in developing a world-leading digital economy that works for everyone. There’s no denying the fact that the UK has a healthy appetite for technology, but for the overall goals of the Digital Strategy to be achieved, local […]

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Enhancing the Retail Customer Experience with Cloud Communications

As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer service does not get left in the stone age. Tackling customer […]

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Say Hello to Gen Z with the Right Communication Tools

Findings from a survey commissioned by 8x8 last winter found that smartphones are quickly becoming the hub of communication for all generations. Gen Z is the first generation born in a digital age and in the era of smartphones; we don’t know what it’s like not to have a world of information and communication at […]

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