Articles in: Business Tips

Contact Center Quality Management the SAFE Way

In part one of my three-part series about improving quality management in the contact center, I provided 3 Tips for Building an Effective Quality Management Program. For part two, I’ll look at how companies can implement a structured approach to coaching to help contact center agents reach their full potential within the company and enhance […]

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4 Tips for Increasing Local Government Digital Adoption in the UK

The UK Digital Strategy, implemented earlier this year, is designed to build on the country’s success to date in developing a world-leading digital economy that works for everyone. There’s no denying the fact that the UK has a healthy appetite for technology, but for the overall goals of the Digital Strategy to be achieved, local […]

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Enhancing the Retail Customer Experience with Cloud Communications

As your business interacts with consumers in an increasingly digital manner, your business strategy has most likely shifted to focus on new technologies and innovative marketing approaches. However, as you continue to push your business further into the digital age, it’s important that customer service does not get left in the stone age. Tackling customer […]

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Say Hello to Gen Z with the Right Communication Tools

Findings from a survey commissioned by 8x8 last winter found that smartphones are quickly becoming the hub of communication for all generations. Gen Z is the first generation born in a digital age and in the era of smartphones; we don’t know what it’s like not to have a world of information and communication at […]

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Transform your recruitment with a cloud communications system

Job seekers today are pressed for time. Yet the overall hiring process is taking longer than ever before. In fact, hiring processes now take over 22 days in the U.S. and anything from 26 to 31 days in the U.K. Although this extended screening process is necessary to find the right candidate, it’s also costing […]

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Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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