Articles in: Business Tips

Improve Customer Engagement with a Modern Contact Center

Communication is the lifeblood of any organization, regardless of its size or industry. From the moment a business interacts with a person, the customer engagement process begins. This means businesses, large and small, need to dedicate time and resources to build strong, long-lasting relationships, with both internal and external customers. While individual and team functions, […]

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Gen Z Is About to Change the Way Your Business Collaborates

Not long ago, discussions around the future of work primarily centered on millennials. While some employers are still learning to adapt to the Millennial in the workplace, they have a new generation to prepare for: Gen Z, those born between 1996 and 2010. We are in the midst of graduation season, which means another wave […]

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How to Earn Big Rewards via the 8x8 Referral Rewards Program

Companies are tired of the pain caused by legacy PBX systems. High maintenance costs, no disaster recovery, and limited scalability are a few reasons they’re switching from traditional phone systems to cloud-based communication solutions. Plus, many small to mid-sized businesses (SMBs) want to avoid complex deployments typical of on-premises communications systems. And, it’s another way […]

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Five Tips for Connected, Collaborative Virtual Teams

I’ve been working virtually on remote distributed teams for most of my career. My teams have spanned all time zones, cultures and geographies. While this way of working can be very beneficial and productive, it also presents some new challenges such as physical distance, missing out on face-to-face serendipitous conversations, and effectively establishing trust across […]

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Don’t Give Up an Arm and a Leg to Collaborate!

“As a collaborative leader, you support people in their work —you remove roadblocks and help them win”  Kenneth H. Blanchard, Best-Selling Author Through video conferencing people come together, giving the appearance of being present despite geographical distances. This helps to remove roadblocks and improve business productivity. So it’s no surprise that it’s become a multi-billion-dollar industry. […]

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Global Channel Partner Perspectives on the Move to Cloud

Earlier this month, we announced the next generation of our international channel program, Channel 2.0, which enables 8x8 partners to accelerate growth by taking full advantage of the industry shift from product-based, on-premises solutions to cloud communications and deliver maximum customer value. As part of this launch, we chatted with three of our key global channel […]

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