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Beth Carney

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Beth is the Director of the 8x8 Marketing Communications team, proudly helping to spread the word on how 8x8 helps businesses serve their customers better. Read More>

Articles by: Beth Carney

5 Ways to Improve Your Business Results with Advanced Contact Center Recording

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Do you have a star salesperson or customer support rep? If so, you probably want a bunch more just like him or her. How do you extract the winning ways of your best people? And conversely, how do you figure out if you need to change your processes or the way you train people, to fix the parts that a [...]

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8x8 VoIP Saved My International Business Trip

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From time to time, our customers send us email about how 8x8 hosted VoIP business communications saved them—from wasted time, from losing a deal, or even lost iPhones. These emails are cool for several reasons. First, it’s always nice to know that our product is used in so many up-and-coming busines [...]

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Small Business Delivers EPA Virtual Call Center with VoIP service from 8x8

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It’s every entrepreneur’s dream—you are awarded a great new contract. The challenge? The deadline is approaching fast and the clock is ticking. That was the experience of Janice Roper-Graham, president of Outreach Process Partners (OPP), the company that won a major contract with the EPA, and Heathe [...]

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Customize Your VoIP Business Phone System From 8x8 to Boost Sales and Customer Satisfaction

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The phrase “auto attendant” might sound a little boring, until you find out what one can do for your business; then it gets a whole lot more interesting. Many who’ve used a business phone system in their organizations consider the Auto Attendant to be the workhorse of their sales and service departm [...]

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Banking on 8x8 Business VoIP Phone Service

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Anybody who has ever tried to get new business phone service on short notice—and been told there’s a three-week wait—can identify with West Town Saving Bank’s Vice President of Retail Mortgage Sales Christopher LaCroix when he says, “The be [...]

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8x8 Call Center Software and Hosted VoIP Phone Service Help Businesses Weather the Storm

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“With Nor’easters, having the ability to work from home is a blessing for our call center. During one of the storms, a lot of our staff was without power, so I opened my home as a temporary call center. With the use of cell phones and PCs, we were able to support our business needs. I had the wood-b [...]

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