Angela York

Angela York

Angela is the Director of Customer Marketing and Loyalty Programs, and the Product Manager for the 8x8 Account Manager. Angela is a proponent for identifying and providing solutions to help companies serve their customers better, work smarter and conduct business anywhere, anytime.

Articles by: Angela York

McDonald’s Franchise Expands—With ‘Invisible’ 8x8 Phone Service

It would be hard to find an environment that’s tougher on phone systems than a restaurant like McDonald’s. In the kitchen area, lots of busy, hurried people are focused like a laser beam on providing fast, efficient service—not on the care and feeding of their phone systems. And when even a few seconds per order counts, […]

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Helping the Non-profit Helpers Who Give People a Hand Up

Sometimes, it’s an honor to be of service to those who serve others. I feel that way about many of the service organizations who use 8x8 to stay connected to their stakeholders and conserve precious resources, so they can maximize the good that they do in the world. Non-profits Need Simplicity AND Mobility Here’s a prime […]

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6 Ways to Tell If Your Company Has Outgrown Its Business Phone Service

If  you’ve ever been frustrated by your business phone service, consider this: Lots of companies reach a point where they’re big enough—and successful enough—that their current service just doesn’t meet their needs anymore. Is it Time for Real Unified Communications? Here are six warning signs that your business phone service needs an upgrade. It’s also the […]

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VoIP Business Phone Service Helps You ‘Live the Dream’—No Matter What It Is

The other day, a colleague got an emergency call from her children’s school informing her that her daughter Bella was sick. She ran into my office to tell me she needed to leave to pick up Bella and she would continue to work from home, which of course she did. The next day, I received […]

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5 Ways to Improve Your Business Results with Advanced Contact Center Recording

Do you have a star salesperson or customer support rep? If so, you probably want a bunch more just like him or her. How do you extract the winning ways of your best people? And conversely, how do you figure out if you need to change your processes or the way you train people, to […]

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