Flip Calls from Desk Phone to Smartphone with 8x8 Business Phone Service

business phone service: call flipYou’re on a call on your 8x8 desk phone with an important prospect, but you need to leave NOW to get to a can’t-miss in-person meeting across town. If it were on your smartphone, you could hit the road and take the call on your way, but you don’t want to risk losing the prospect by asking her to call back on your mobile phone. What should you do? Your 8x8 business phone service can help.

Flip the Call from Desk Phone to Smartphone

It’s easy to move a live call from one device to another with 8x8 Virtual Office business phone service. Whether you’re about to head home from work, or simply taking a short break, you don’t have to rush or hang up on the call. Just flip it!

It’s Easy and Fast—And Your Caller Doesn’t Need to Know

You can flip calls between your 8x8 desk phone, smartphone, Virtual Office Online or Virtual Office Desktop. Here’s how:

Desk phone to smartphone:

  1. While on a live call on your 8x8 desk phone, log into your Virtual Office Mobile app on your smartphone.
  2. Dial *88 from the app dialpad and tap Call.
  3. The call on the on the desk phone drops and becomes active on your mobile application. 

Smartphone to desk phone

  1. While on a live call on your 8x8 mobile app, dial *88 on your desk phone and hit the dial button.
  2. The call on your mobile app drops and becomes active on desk phone.

Smartphone to Virtual Office Online or Virtual Office Desktop

  1. Login to Virtual Office Desktop or Virtual Office Online.
  2. While on a live call on your 8x8 mobile app, dial *88 on Virtual Office Online or Virtual Office Desktop dialpad and click the Call button.
  3.  The call on the on your mobile app drops and becomes active on the softphone on your computer screen.

Virtual Office Online or Virtual Office Desktop to Desk Phone

  1. While on a live call on your Virtual Office Online or Virtual Office Desktop softphone, dial *88 on your 8x8 desk phone and hit the dial button.
  2.  The call on your softphone drops and becomes active on your desk phone.

TIP: Think of it as PULLING the call TO the device you want to switch to. So if you are switching the call to your desk phone, dial *88 on your desk phone and hit dial to pull the call to it; if you are switching the call over to your smartphone, dial *88 and tap Call from your mobile app to pull the call to it.

So next time you’re immobilized with a call you have to take, flip it and fly to get your freedom back.

Nalini Anathamurthy

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Nalini Ananthamurthy is a technical writer at 8x8. She is an expert on 8x8 Virtual Contact Center and its full range of features. Read More >

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