8 Advantages of the Work-From-Home Contact Center

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Early in my career as a contact center manager, I received a call from one of my agents who staffed the overnight shift. He was quitting and there was nothing I could do to change his mind. After some investigation, I discovered that this employee was attempting to balance full-time school and a fu [...]

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Connections Matter More than Ever for Small Businesses

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The entire global community has been affected by the current health crisis. In the U.S., small businesses in particular face unprecedented challenges. While the definition varies by city and state, many nonessential businesses have been ordered to temporarily close their physical locations in an ef [...]

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Work from Home Distractions – The New Reality

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Business leaders today have new challenges in this new “not-really-normal.” We are suddenly in situations where we are all working from home, along with our other family members. Some team members are totally new to this. We asked entire teams who worked together daily to suddenly work independent [...]

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How Cloud Communications Keeps Business Running During Unexpected Disruptions

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This is the first of a three-part series on the three Rs of surviving and thriving through a business disruption: Readiness, Responsiveness and Resilience. More than 80% of businesses use or plan to use cloud telephony solutions, according to Frost & Sullivan, a business consulting firm. Business re [...]

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Equity Financing: A Small Business Guide

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For many small businesses, capital is hard to come by. This puts them at a disadvantage. On the other hand, large companies in their verticals have more resources. This makes them more competitive. But small businesses have more opportunities for growth. With the right ideas, they are attractive in [...]

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How Great Partners Make All the Difference in a Time of Need

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We’re All in this Together Back in December 2019, when we thanked our amazing partner community for their ongoing efforts and collaborative spirit, few of us could have imagined the state of the world we’d find ourselves in just three short months later. Yet as the status of affairs changes daily a [...]

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