10 Tips for More Effective Contact Center Team Meetings

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“It was the best of times! It was the worst of times!” While Charles Dickens was describing London and Paris in his book, “A Tale of Two Cities," that sentiment can also describe how some managers feel about running contact center team meetings. “They take too much time offline!” “They are boring!” [...]

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The Small Business Owner's Guide to Navigating Tax Season

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Tax season is well underway, kicking off one of the most stressful times of the year for small business owners and tax professionals alike. Particularly for new business owners or entrepreneurs, this time of year can feel overwhelming and downright scary. The good news? We’re here to help! We reache [...]

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5 Social Media Best Practices for Small Business

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Think social media is only for big brands? Think again. According to Twitter, 93% of people plan to buy something from a small or medium-sized business they follow on the platform. That’s the power of social media—it’s the modern-day equivalent of patronizing your favorite neighborhood business bec [...]

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How to Identify Your Ideal Prospective Customers: 5 Key Questions to Ask

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“You can’t be everything to everyone, so stop trying.” You’ve probably heard this advice before. This is particularly important as it applies to finding your ideal prospective customer. Whether you are an entrepreneur who’s just starting out or you’ve been in business for a while, it can be temptin [...]

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Best Small Business Software for Your Business

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Automating aspects of your small business can make it easier to run. Automation can also reveal new opportunities for growth. With small business software, you can do simple things like calculations. It also assists with routine tasks, such as organizing your business documents, paying bills or inv [...]

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8 Creative Ways to Show Love to Your Customers

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Customers are the best! Not only do they keep the lights on, but they also give us a reason to do what we do. After picking up a bouquet for your significant other this Valentine's day, show some special love to your customers as well! Here are eight creative and simple ways to level up in your cus [...]

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