8 Creative Ways to Show Love to Your Customers

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Customers are the best! Not only do they keep the lights on, but they also give us a reason to do what we do. After picking up a bouquet for your significant other this Valentine's day, show some special love to your customers as well! Here are eight creative and simple ways to level up in your cus [...]

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Why Experience Matters This Valentine’s Day

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Behind the Big Spend “All I really need is love, but a little chocolate now and then doesn’t hurt.” Credited to the Peanuts comic strip character Lucy Van Pelt, drawn by Charles M. Schultz, this deliciously affection-filled sentiment rings especially true leading up to February 14th. But as we prep [...]

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Top 10 Ways to Get Customers for Your Small Business

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Here’s something that almost certainly keeps you awake at night: how to get more customers. That’s because you need them coming through your door to keep your business’s wheels spinning. When there’s more of them buying your products, your revenues increase. This, in turn, allows you to scale your o [...]

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The Quality Management Definitions Guide. Yes, You Need One.

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As The Most Interesting Contact Center Manager in the World once said, “I don’t always monitor the quality of our customer interactions, but when I do, I prefer to use a Quality Management (QM) Definitions Guide.” OK, I’m not sure any manager has ever said those words, but I am willing to bet that [...]

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What’s Hot (and What’s Not): Customer Contact Week 2020

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The conversation has shifted. In recent years, contact center conference discussions tended to focus on “what” – omnichannel, speech analytics, artificial intelligence, chatbots, analytics, etc. We learned what these new and emerging technologies could do to help reduce costs and improve metrics. [...]

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The Future of Work Means Reskilling 1 Billion People. Are You Ready To Help?

Reskilling 1 Billion People

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Now that Davos is over, it’s time to start reskilling those 1 billion people The World Economic Forum concluded its annual meeting in Davos last week. Society and the future of work was one of the key themes. A common requirement running through this theme is the need to reskill and upskill about 1 [...]

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