Flip Calls Between Different Devices Seamlessly with 8x8

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Staying connected with customers or colleagues, disruption-free, is one of the top priorities of the modern workforce. However, it is easier said than done, considering all the communication channels and devices out there. For instance, have you ever been in a situation where you had to drop a crit [...]

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8 Pieces of Advice I Wish I'd Been Given at the Start of My Career

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You hear the question asked a lot: “What advice would you give to your past self?” Anytime I hear this question, I end up reflecting on what I have learned, both personally and professionally. Regular self-reflection is one of the best ways to remind yourself what continues to “work” while you als [...]

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8 Expert Tips on Small Business Hiring

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As a small business owner, you’re probably used to going it alone. You feel comfortable wearing multiple hats, juggling various projects and working long hours. But what happens when you wake up one day and realize you need to hire some help? Attracting and retaining talent as a small business is [...]

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How to Host More Effective Sales Meetings with Video Calls

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Finding success as a sales professional requires a unique blend of skills and traits. From public speaking to analytical thinking, problem-solving, in-depth product knowledge, and persuasive abilities, it can often feel like a juggling act. The most successful salespeople know how to leverage tools, [...]

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Why Self-Care Should Be a Priority for Contact Center Leaders in 2020

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Ralph Waldo Emerson knew about #selfcare before it was a hashtag trending on Instagram. In his essay, Self-Reliance from 1841, he writes, “Nothing can bring you peace but yourself.” As a contact center leader, the idea of peace within yourself might sound mystical, foreign [...]

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5 Mistakes to Avoid for Effective Quality Monitoring in the Contact Center

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When I entered the contact center world nearly two decades ago, I can assure you that I wasn’t freshly equipped with a college degree in contact center management. Like many careers, my success and longevity have a lot to do with the ability to keep learning and continuously improving. And this le [...]

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