Completely New and Free, Video Conferencing Service: Here's Why

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Earlier in September, we introduced 8x8 Video Meetings, an HD video conferencing and collaboration service that integrates with Virtual Office. Today’s news is that we are introducing a new standalone edition. What’s more, we’re offering it 100% free! Unlike other free offerings in the market, the [...]

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Best of Show: Highlights from ICMI Contact Center Connections 2019

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What a fantastic week as the 2019 ICMI Contact Center Connections conference returned to Chicago, October 28 through 31. This convergence of knowledge-hungry contact center professionals, innovative vendors, and insightful speakers always makes for a great conference — and this year was no exceptio [...]

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Hosted and SaaS: Don’t Learn the Difference the Hard Way

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The seeds of today’s cloud contact center market can be found twenty years ago. In 1999, then Hewlett-Packard, SAP, and telecommunications company Qwest (now part of CenturyLink) formed the Application Service Provider (ASP) Industry Consortium. ASPs were forecast to provide applications and servic [...]

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3 Solutions to Your Quality Management Problems

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If you’ve ever worked in a contact center, then you know that quality assurance is a time-consuming task that is often the bain of any evaluator’s existence. If you’ve never had that pleasure, imagine being in the shoes of a busy contact center supervisor tasked with reviewing the quality of calls [...]

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Great Remote Employees Do These 5 Things

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In my childhood home, homework was serious business. My mom had strict rules about completing schoolwork, at least for me. ( I think there’s some truth to parents being tougher on the oldest child, but I digress. 😅) Before I could watch my favorite evening TV shows, I had to complete my homework [...]

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Engaging the Distributed Workforce with Feature-Rich UCaaS

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There’s no doubt that the workplace and workforce are rapidly changing. The needs of a multi-generational, distributed workforce cannot be ignored. Equipping your workforce to be successful, considering their needs and preferences, truly matters. The employee experience is an ever-greater differen [...]

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