I Practiced Gratitude for 21 Days. Here’s What Happened.

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How to Improve your Mood & Productivity with Gratitude Journaling I’ll admit it. I’m a bit of a skeptic. Sometimes (ok, a lot of the time), I catch myself finding the glass half empty instead of half full. So when I picked up Nataly Kogan’s book, Happier Now, my expectatio [...]

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New & Improved 8x8 Desktop and Mobile App Experience

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Our product teams are constantly working to bring new and improved features to provide our customers with a flexible and efficient collaboration experience. We are very excited to announce that with our latest release, we will be supporting the 8x8 mobile app on Chrome OS, giving you the flexibili [...]

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Nate’s Take from Frost and Sullivan Contact Center West

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This year's Frost and Sullivan event in Huntington Beach was outstanding on a variety of levels. Fantastic speakers, great programming, and multiple opportunities to dance to Michael Jackson’s “Thriller.” If I had to summarize my feelings from this show (and Customer Experience work in general) int [...]

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5 Expert Marketing Tips to Bring More Customers Through Your Door

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Small Business Saturday - Think Big. Shop Small. Small Business Saturday is November 30 and small businesses around the world are getting their storefronts (digital and in-person) ready for the start of a busy holiday season. It is timed perfectly after Black Friday when spending money is on ever [...]

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The Truth About 100% Uptime Service Level Agreements

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Don’t fall for gimmicks, 100% uptime SLA doesn’t mean 100% uptime When I was a child I believed in Santa Claus, the Easter Bunny, and Leprechauns. Yes, Leprechauns. While I now know that these characters were created to inspire kids, there's no denying that it's a deceptive practice. It’s [...]

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Video Conference Call Etiquette

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Video conferencing makes it easy to host sales meetings, training courses and other events online. Whether you're meeting one-on-one or with a large gathering, this popular tool provides a viable alternative to meetings. But what are the dos and don'ts of video conferencing? Video conference e [...]

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