Show Your Customers How Important They Are

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Today is Get to Know Your Customers Day, and small businesses around the country are thinking about how to provide the kind of personalized service that sets them apart from big-box competitors.  Every customer is unique—but they all share a desire to do business with companies that take the t [...]

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4 Tips from Top CX Industry Experts

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Being a customer experience leader is a tough job for anyone, whether you’ve been at it for one day or your entire career. It seems like the stakes are always changing and keeping up with the latest trends seems like an impossible task. Well, if you’re short on time and in need of some tips for impr [...]

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Migrating A Contact Center to the Cloud

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Have you thought about migrating your contact center to the cloud but are unsure of the benefits? In this blog, we’ll outline the benefits and advantages of making a migration to the cloud and why it’s important for today’s contact center. If you were to look across the work that happens in most co [...]

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Credit Cards and the Call Center: What You Need to Know

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Remember the last time you were in a really fancy shop and the manager reminded you, ‘If you break it, you own it”? That’s not a bad metaphor for credit information from your customers--if you touch it, you may have to own it. As credit information is entered through your system, information is th [...]

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8 Tips for Recruiting Your Ideal Workforce

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A company may grow in size as it adds new people to its team, but to grow in the direction of its long term goals, it has to find the right people. Any recruiter knows the importance of this task and certainly knows how difficult it can be. We've compiled some of the best tips for finding the tale [...]

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8 Tough Security, Compliance and Reliability Questions to Ask Your Communications Provider

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When it comes to security, compliance and reliability, how do you separate the real deal from the pretenders? While every company has different needs, here are eight questions that you should ask your next communications provider. 1. Are you a HIPAA-compliant business associate? If so, can you put [...]

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