How to Power Through a Time Change Like a Pro

clockhand-220x175.png

by

Whether the clock is springing forward or falling back, time changes can be a shock to your system. It’s not just about having an extra hour of daylight or darkness; changing the clock can be detrimental to your health. Hospitals see a 24% uptick in heart attacks when Daylight Savings Time begins i [...]

Read more >

Why Your Business Communications Tool Is Missing The Mark (And How You Can Fix It)

icecream-220x175.png

by

I’ll never forget the first time that I made a terrible decision. I’m not talking about something as trivial as picking rocky road ice cream when I should have gone with mint moose tracks. It was the kind of terrible decision that would get me thrusted into the spotlight for public scrutiny and sha [...]

Read more >

5 Pawsome Tips for a Distraction-Free Remote Work Experience

dog-220x175.png

by

If you were playing a game of conference call bingo, you’d probably be thrilled to see a box marked “dog barking in the background” on your card. As more and more employees work remotely, hearing (and seeing) pets invade meetings has become a common occurrence. That's not always a bad thing; seein [...]

Read more >

Contact Center Quality Management: Whose Job Is It Anyway

fingers-220x175.png

by

If I asked you who owns quality management in the contact center, how would you respond? You might be tempted to say, “Quality is everybody’s job.” While I appreciate your winning attitude and certainly believe there’s truth to that answer, I remain a bit skeptical. The intent of this article is to [...]

Read more >

Show Your Customers How Important They Are

jumpingretail-220x175.png

by

Today is Get to Know Your Customers Day, and small businesses around the country are thinking about how to provide the kind of personalized service that sets them apart from big-box competitors.  Every customer is unique—but they all share a desire to do business with companies that take the t [...]

Read more >

4 Tips from Top CX Industry Experts

customerexperience-220x175.png

by

Being a customer experience leader is a tough job for anyone, whether you’ve been at it for one day or your entire career. It seems like the stakes are always changing and keeping up with the latest trends seems like an impossible task. Well, if you’re short on time and in need of some tips for impr [...]

Read more >
Categories

Follow Us