3 Books That Will Transform The Way You Think About Productivity

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pro·duc·tiv·i·ty /ˌprōˌdəkˈtivədē,ˌprädəkˈtivədē/ noun the state or quality of producing somethingthe effectiveness of productive effort Congratulations, deciding that you want to become more productive is the first step in doing so. The definition of productivity, like success, can vary from perso [...]

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Capturing the Fluidity of Modern Communications

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8x8's new Minneapolis office rooftop It doesn’t matter if you’re checking in on a work project or letting your partner know you’re going to be late for dinner – digital tools have fundamentally changed the way people communicate both professionally and personally. We glide seamlessly across channels [...]

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Build Your Next Startup on These Two Pillars

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Imagine you are the CEO of a company just about to go ring the NYSE bell. You have worked hard to get to this point. You remember the early years of spending countless hours building the product, pitching it to venture capitalists, designing the website and hiring the brightest talent. You had a fe [...]

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8 Time-Saving Tips for Small Business that Actually Work

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“There aren’t enough hours in the day.” How many times have you grumbled this phrase after adding yet another item to your to-do list? This all-too-frequent lamentation is heard ‘round the business world and at smaller businesses in particular. With so much to do, so many hats to wear and so litt [...]

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8 Things Bad First Dates & Bad Meetings Have in Common

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The awkward pauses. Yawns. Glances at the phone. Watching the clock, willing the minutes to tick by so you can leave. We've all been there, either during a nightmare of a first date or a bad meeting. (Or maybe both 😬) The sad reality is that too many work meetings feel a lot like b [...]

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8 Tips for Building a Game-Changing Contact Center Quality Form

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A quality form or rubric that outlines the criteria for successful customer interactions is a core component to contact center quality management. When we review customer interactions and coach our agents using that criteria it ensures customers consistently receive excellent service. Creating a qu [...]

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