#NationalCoffeeDay: How One Company Creates Caffeine, Community and Competition

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Hot or iced? Half & half or almond milk? Double shot or decaf? No matter how you take it, coffee is one beverage of which most of us can’t get enough. Sixty-three percent of U.S. adults drink coffee daily, according to recent data from the National Coffee Association, and gourmet coffee consumption [...]

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8 Tips for Hosting More Effective Meetings

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According to Business Insider, 11 million meetings happen in the U.S. every day. The sad reality? One-third of those meetings are not productive. The cost to business is more than $37 billion each year. How can we fix this? Check out these quick tips to ensure your next meeting is as productive, e [...]

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Self-Care Isn't Selfish: How Any Small Business Owner Can Make Time for Wellness

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According to the World Health Organization, more than 300 million people around the world suffer from depression, with many also suffering from symptoms of anxiety. Research shows that entrepreneurs and small business owners are particularly prone to depression. What does this mean for the business [...]

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Insights from Customer Contact Week Austin 2019

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It seems like every company nowadays is pontificating about the importance of customer experience (CX). But how well do we walk the talk? At Contact Center Week in Austin, I heard ESPN, Sleep Number, Comcast, Weight Watchers and others share what they are doing to make it real. At this conference, [...]

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5 Productivity Hacks to Help You Reclaim Your Calendar

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Do you ever feel like you’re a slave to your calendar? Are you running from one meeting to the next with little time for productive work and no sense of accomplishment at the end of the day? If so, you’re not alone. According to Doodle's 2019 State of Meetings report, [...]

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3 Books That Will Transform The Way You Think About Productivity

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pro·duc·tiv·i·ty /ˌprōˌdəkˈtivədē,ˌprädəkˈtivədē/ noun the state or quality of producing somethingthe effectiveness of productive effort Congratulations, deciding that you want to become more productive is the first step in doing so. The definition of productivity, like success, can vary from perso [...]

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